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Netflix app wont get past the "Connecting" screen

by bsine / November 21, 2010 10:38 AM PST

I purchased the Samsung LCD Series 6 650 .... especially because of the @internet tools. I have successfully connected to my wireless network and used the, facebook, etc. However, neither the Facebook or the Pandora application seem to work. When I click on the application, I simply see a icon with the white dots circling, and the word "connecting." I have let this go for over an hour.

I have seen similar issues with Netflix, but none with the connecting screen. Any suggestions. this is a brand new tv, and this was the feature, that ultimately made my decision. I definately don't want to return it.

Any suggestions?

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Netflix app wont get past the "Connecting" screen
by Samsung_HD_Tech Samsung staff / November 22, 2010 10:28 AM PST


I'm sorry to hear that you're having an issue with these Apps.

Two things to try:

1. Go into the Apps Manager (Settings) and delete the Apps. Then, reinstall those specific Apps fro the list of available Apps and see if that helps.

2. The other option is to check the login/password section under Manage Apps, also in the Setup Menu.


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Netflix app wont get past the "Connecting" screen
by bsine / November 26, 2010 11:05 PM PST

Today, I got an upgrade screen...and the Netflix loaded without an issue. I suppose it was a software issue...but it works great now!


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Netflix app wont get past the "Connecting" screen
by dhduvallll / November 27, 2010 1:29 PM PST

Just set up my UN46C6400 today, and am having this problem. The Netflix (Watch Instantly) app says it was updated on 2010-11-28 at 01:00 (it was updated as soon as I plugged my TV into the router), and the version is 1.009. This is the one installed app that can't be deleted, and there's no account information associated with it in the ID manager menu. Hulu Plus works just fine, so it's not the connection.

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