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Question

Netflix App - Samsung Smarthub - Picture not full screen

by ChewyGranola33 / December 20, 2013 2:43 AM PST

Recently purchased Samsung UN55F7100 television. While using the netflix application via Samsung Smarthub or netflix on another device, i.e - xbox/bluray player - the movie/show picture size is not full screen. The "black bars" show on the top and bottom of the picture. Samsung television picture size is set to 16:9, also have tried all other picture sizes such as Fit to Screen and Wide Screen.

Mentioned the issue to Samsung and they said that it has nothing to do with smarthub and it is how netflix pushing out the picture.

When speaking with netflix, they said they have not heard of this issue, which is odd to me. Netflix application should auto format the picture size relative to the television setting. On smaller models such as 46", the picture goes to full screen - no black bars.

Does anyone/ has anyone heard of this issue and/or know of a resolution?

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All Answers

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Answer
Heard of? Yes.
by R. Proffitt Forum moderator / December 20, 2013 2:58 AM PST
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Re: Heard of? Yes
by ChewyGranola33 / December 20, 2013 3:03 AM PST
In reply to: Heard of? Yes.

The post you referenced is from (2) years ago. I haven't seen any other posts about the issue, not sure why it can't be resolved. It happens with all Netflix titles.

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Sorry
by R. Proffitt Forum moderator / December 20, 2013 3:17 AM PST
In reply to: Re: Heard of? Yes

But are you asking me to supply more discussions like that? I thought I'd lead with yes, it's been seen before but where I fail is I'm not there to check all the settings.

If Samsung support can't correct it, why not return it for another model that works?

I know shops tend to charge for setup but given the setup charges are more than the product, most people just bring it back.
Bob

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Re: Sorry
by ChewyGranola33 / December 20, 2013 3:41 AM PST
In reply to: Sorry

Another model would be a smaller screen....Thanks for no thanks for the help.

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Unless you can supply screen shots
by R. Proffitt Forum moderator / December 20, 2013 3:51 AM PST
In reply to: Re: Sorry

I can't check your settings.

But am I reading your description right?

" While using the netflix application via Samsung Smarthub or netflix on another device, i.e - xbox/bluray player - the movie/show picture size is not full screen."

The Smart Hub is not on the XBox so I am left with more questions that you would have to answer. How is the Smart Hub getting to the XBox?

And if you are upset with me, I can't see why. I'd like to pitch in but some folk don't want that. They need folk or support to make the house call.
Bob

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