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Question

Netflix app on BR player constantly freezing after update

May 1, 2017 5:34AM PDT

I've been happily watching movies on Netflix using my blu ray player, BSP-F5500. It's rather old, I know, but up until now things worked fine. That is until I was asked to update the firmware. I did so, and then I launched the Netflix app and saw that it got also updated to the latest version. Problem is, now everytime I try to watch a movie, they take a lot more to start playing and when they do, subtitles are always out of sync and after a few minutes the movie starts freezing and skipping constantly, sometimes I even have to pull the plug and restart it. It feels as if the new app is too demanding for this player's hardware. So, why did Samsung bundle this version with the firmware update? Did they just cripple my player? Am I screwed? It feels Samsung either purposely did this to make my player obsolete, or they screwed up. Both cases are unacceptable.
I have tried everything, even hard resetting. I need help please.

Discussion is locked

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Answer
Only two companies in play here.
May 1, 2017 7:56AM PDT

Call both. See what they say.

Also, consider small claims court.

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Answer
So...
May 15, 2017 4:03PM PDT

hello anybody?

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Sorry if I was unclear.
May 15, 2017 4:06PM PDT

I forgot to supply one of the usual sometimes fixes. Find how to factory reset the device and set it up again. Sometimes that cures it.

If not you have 2 phone calls to make then go for small claims court.