Thank you for being a valued part of the CNET community. As of December 1, 2020, the forums are in read-only format. In early 2021, CNET Forums will no longer be available. We are grateful for the participation and advice you have provided to one another over the years.

Thanks,

CNET Support

General discussion

Netflix App Not Working - HELP!!!!!

Mar 20, 2015 7:47AM PDT

My Netflix app stopped working on both my Smart UHD TV's! I can only assume it's the Netflix App! Is there a fix? Can I delete it an then reinstall the app? It was working fine and I did a software update and then it hasn't worked since.

HELP!!!!
Artkazi

Discussion is locked

- Collapse -
Or it's Samsung's own services.
Mar 20, 2015 7:50AM PDT

Due to a rather odd reason I was told. Samsung decided that all the Smart Hubs must check in with Samsung before allowing Netflix use. This odd decision has bit them so many times that you wonder when they'll figure out it wasn't a great idea.

Call them now.
Bob

- Collapse -
Re: Netflix...
Mar 21, 2015 12:31AM PDT

I'm sorry to hear this, Artkazi!

To better assist you can you provide me with the model code of the televisions?

Regards,

HD Tech