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Netflix and 2550

by rhb--2008 / July 21, 2009 12:15 AM PDT

My Netflix streaming worked well when I first purchased my 2550 to use with my 52A850. PQ was excellent. A couple months back the firmware updated automatically. Since then, the system will sometimes fail in the initial launch of a Netflix stream. Usually, but not always, only the video will fail. Sound comes through OK. Sometimes both are missing. I have to stop the program but can't get back to a menu until I initiate a restart of the 2550. Easiest way to do that is press the eject button and close the tray. Once I do that I can get to a menu (after the disc starts up).

Sometimes the Netflix wil stream properly, sometimes I have to go thru this again - as many as three or four times. Frustrating! Once a good stream is established, I can stop and restart or go to another program OK. Is there a firmware upgrade coming soon? If not, any way to go back?

Bob

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Netflix and 2550
by Samsung_HD_Tech Samsung staff / July 22, 2009 4:28 AM PDT
In reply to: Netflix and 2550

rhb--2008,

Well, there are two options. You can send the unit in for service, but since it is likely past 90 days, there's probably a charge for the service.

Since I don't know when new firmwares will be available until they actually arrive, I may be able to link you to a previous version of the firmware if you can tell me what version you have on the player now. Saying ahead of time, it may take a week or so for me to get and post it, but I think we can do that.

Keep me posted.

--HDTech

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Netflix and 2550
by rhb--2008 / July 22, 2009 5:49 AM PDT
In reply to: Netflix and 2550

Thanks, yes I bought it in Feb. S/W is 090419.01_111208B0_1254.08_XAA

What I updated to was 2.4. It says the latest firmware is installed.

Appreciate anything you can do.

Bob

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Netflix and 2550
by bdefrin / July 22, 2009 7:29 AM PDT
In reply to: Netflix and 2550

You might wonder why a reputable company like Samsung (and LG for that matter) only offer a 90 day labor warranty. Says something about the unit, maybe?

Bob D.

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Netflix and 2550
by rhb--2008 / July 22, 2009 10:23 AM PDT
In reply to: Netflix and 2550

Frankly, I don't think there is anything wrong with the hardware. There is very likely a firmware bug related to network timing or something like that. The previous firmware was not a problem.

Bob

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