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Resolved Question

Netflix 4.0.3 vs. 4.0.6

by Mar 28, 2015 1:53PM PDT

I am so very frustrated with trying to get Netflix to work on my Samsung Blu Ray Player. I have been bounced between my wireless provider, Netflix, and Samsung. Nobody seems to be able to help me. Today Samsung helped me get the current update but after the update was done still could not get Netflix to stream in an entire movie I was always restarting it. I have a Samsung Blu Ray Player model BD_f5900, last time I spoke to Netflix they said the app is provided by Samsung so I a hoping somebody can help me. Also it is showing 4.0.3 which Netflix says that is my problem.

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gmatloff has chosen the best answer to their question. View answer
4 Posts
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Best Answer

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re: Netflix
by Samsung staff Mar 29, 2015 12:26AM PDT

I'm sorry to hear of your frustration with this! From the description of the symptoms you're experiencing it sounds like the television is not receiving a good signal. For the TV, it has a maximum range of 50 feet, but we recommend that the range be 25 feet or less with a clear line of sight to get the best signal without bandwidth loss. If you are not getting the proper signal or speed into the television you can experience app crashes, freezing of apps, and buffering.

As long as your firmware is up to date, you can try resetting the smart hub as well. If it continues to do the same thing at that point the explanation would be the network.

http://support-us.samsung.com/cyber/popup/iframe/pop_troubleshooting_fr.jsp?idx=422843&modelname=BD-F5900&modelcode=BD-F5900/ZA

-- HD Tech

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Thank You
by gmatloff Mar 29, 2015 2:30AM PDT

Well after your reply I moved my wireless modem and yep sure enough no more problems....i can't thank you enough.....thank you.

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Answer
Watch those words.
by Forum moderator Mar 29, 2015 1:50AM PDT

"provided" does not mean Samsung writes the Netflix app. Until 2014 (the last time I talked with my Samsung contacts) the app is written by Netflix, given to Samsung to be provided by Samsung's firmware update system. So if there is an update required it's up to Netflix then Samsung to get it out.

WiFi on devices are best at the shorter distances such as noted. 25 feet, line of sight, wired preferred.
Bob

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Answer
Down Loading 4,06 4,10 Netflix
by Jan 5, 2016 5:19PM PST

I have a Samsung E-5900/ZS same problem no connection with Netflix, after 2 hours of chats with samsung and Netflix and certifiyng my Internet speed connection (32,58 Mbps) wireless and cable, conclusion from Netflix was: your app Netflix must be updated by Samsung on version 4.06 or superior, same problem in one Smart Samsung Serie 7
Someone know how to donwload Netfix 4.06 or 4.10 for Blue Ray E-5900/ZS and Samsung Smart TV serie7?
Miguel

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