Internet Service Providers forum


Net Index-Internet Speed Results Question

by Area509 / April 15, 2013 10:08 AM PDT

We have had public fiber in our community for well over a decade. Whenever, I run the test at I get values of downloads in the area of 94 mbps. That's fine I am on the 100 mbps service.

However, when I go to the net index for Wenatchee. It ONLY shows two service providers Charter at 24.48 and Frontier at 3.99 and a composite index of 15.90 for Wenatchee.

Charter and Frontier are not on the fiber network and serve significantly less than half of the community. The largest internet provider in Wenatchee; LocalTel is not even shown on Net Index's page for ISP providers.

Anybody know why data is not shown for the fiber network in Wenatchee, even though the speeds are recorded? Local Tel does use for trouble shooting.

We would like to find another community with public fiber and high speed internet. It seems that the net index results are pretty worthless if they miss the major ISP in a fairly large town.

Is it because it is a PUBLIC FIBER system that they do not track the results??

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All Answers

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Are you sure about your speed?
by mike101001 / May 7, 2013 8:26 AM PDT

First of all, are you sure that your speed is 94 Mbps?
Have you measured your bandwidth with other speed tests like Is it the same?
If you are getting similar results with different speed tests (ie.,,, etc.), you may contact Ookla for the NetIndex question.

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Yes.....speed is 94 Mbps.
by Area509 / May 15, 2013 5:57 AM PDT

I have measured it with other speed tests and they come in the same range. The uses a Wenatchee server. Others go off 150 miles to Seattle or Spokane and seem just slightly slower.

It seems like Ookla ONLY has providers that have their own "WIRE".

In central Washington the fiber optic system was put into place by the local Public Utility Districts (PUD's) that provide water, sewer, and electrical service to county residents. They are local government agencies. In the late 1990's they started laying fiber optic lines to county residents and the system covers most county residents.

Thanks to the politicians in Olympia I cannot get phone, cable or internet services directly from the PUD. They can only wholesale the services to internet providers. All of which are local companies.

So I am not sure if Ookla does not show the information simply because the fiber system is owned by local government or that the retailers are NOT national providers that own their "wire".

It looks like Ookla does not provide speed data on government owned fiber systems. Which in the small towns that we are looking for purchase property would always be provided by municipal systems not the major corporations.

Do you have a direct link to their contact page?? I find answers to FAQ, etc. Thanks for your help.

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