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General discussion

Net Gear Orbi

Aug 3, 2019 2:47PM PDT

I purchased my Orbi system 4 months ago. The setup was easy. It worked well for a few months. Then, all of a sudden, the Orbi began disconnecting from the Internet (it showed the "magenta ring of death" at the top of the device) and there was no way to recover from this issue. After rebooting it, the unit would get the same problem in 2-3 hours. I have to factory-reset the device multiple times, changing ports, changing internet cables, etc. When I factory-reset it, it worked fine for about 3 hours, but then it went back to the same issue. Then I ended up paying for a support contract, $79. they never mentioned that the unity had a known problem. After going on the internet I saw many posts about the same problem. They charged me $16.90 to get the replacement product.
I would never buy Net Gear again. They did this to me when I had a problem with their Night Hawk Router.

Discussion is locked

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The usual story.
Aug 3, 2019 3:09PM PDT

Support is now unbundled from many products. And replacements have us pay shipping.

Was the $16.90 for shipping?

If so, welcome to the new way of things.

The CNET Cheapskate gave a story to the Wyze unit at https://www.cnet.com/news/the-new-wyze-cam-pan-is-only-30/ You can bet that support is not included.

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Yes
Aug 3, 2019 5:57PM PDT

16.90 for shipping

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My son tends to buy these things at....
Aug 3, 2019 6:06PM PDT

Best Buy and Amazon so the either you exchange it at the store (some products) and if on Amazon and you get a DOA (dead on arrival) you get a free return.