Amos,
Issues involving technical support can be reflected in future product reviews written by the editorial team if they receive enough complaints or experience the issues themselves, but otherwise it's a matter between you and Nero.
That said, we may be able to assist in resolving the technical issue, though I would like clarification of the current partition arrangement. Specifically we need to know how much data you are attempting to backup (used capacity of the source partition). I suspect the issue is that the source partition contains more than 12.8GB of data, exceeding the 12.8GB available on the external hard drive, making the proposed backup procedure impossible for Nero to perform. If I have misunderstood the partition situation, please let me know.
Regards,
John
Hello - Have been trying to backup my computer on an external HD, using Nero 8 which I purchased at the full price due to Download.com review at the time. Formatted the first partition on the HD and tried to send a partition from my comp to it. The Nero backitup tool told me that the formatted partition had 12.8 GB on it, therefore could not accept any more. I reformatted, with the same result, and all the while on the comp index the partition (on the spare HD) showed up as empty. Wrote this to NERO a week ago, with a reminder four days ago - and no reply. Can someone take this up with NERO and, incidentally, help with the problem itself? Thanks - Amos.

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