Nero error messege

by powerman62 Mar 4, 2006 2:25AM PST

Hello,
I have been trying to solve this problem for weeks now but failed. I was using nero 6.4. After a couple of days when I opened it, I got the messege "Nero StartSmart.exe has encountered a problem and needs to close..". I was given the option..send error report Or don't send. I read somewhere to update the version to 6.6. I did so, it worked for half an hour but again the
same messege. Then I purchased Nero 7, but now I end up with the same problem. I am using Win Xp professional, version 2002 (pentium 4). Help will be a
ppreciated. Thanks a LOT!!!

Discussion is locked

- Collapse -

Isn't that a virus?

by r. proffitt Former Forum moderator Mar 4, 2006 2:31AM PST

Smartstart.exe vs. StartSmart.exe leads me to believe you need to research and scan online for a possible virus.

Bob

- Collapse -

reg. errors

by dave_2001 Mar 4, 2006 3:04AM PST

it could be a reg. error that is preventing some programs from operating

- Collapse -

If so, then that's one severe error. Here's why.

by r. proffitt Former Forum moderator Mar 4, 2006 3:10AM PST

For the name of said .exe to become corrupt as noted, that would almost indicate the machine and the installed OS is suffering greatly.

Or... some virus/trojan/pest did it.

Bob

- Collapse -

Nero error messege

by powerman62 Mar 4, 2006 3:53AM PST

I am preety much sure there is no virus or trojan cause I have just installed the Windows a couple of days back......So any solution?

- Collapse -

The name you supplied was noted to be a pest (virus?)

by r. proffitt Former Forum moderator Mar 4, 2006 6:04AM PST

All I can ask is that you re-read your posts and if you supplied the incorrect name, we can wipe or lock this post and start over.

Bob

- Collapse -

"NeroStartSmart.exe"

by powerman62 Mar 4, 2006 4:45PM PST

all right I went through my posts and the name of the program is "NeroStartSmart.exe". I was told somewhere the problem might be "when you use the same serial more than once(which I did as I installed uninstalled and then tried to install again)Nero sends the serial to its site to see if its new. I was installing it again so they recognised the serial to be a cheat(crack) and they turned off NeroStartSmart. the solution was that I turn on my firewall so that when Nero tries to connect with its site, I disallow it and Nero will continue to work. But i don't know how to do that. I have Windows XP servicce pack 1. I have activated the firewall but after installing again....it worked for a couple of hours and then the same story.......

- Collapse -

I have uninstalled

by PudgyOne Mar 4, 2006 7:10PM PST

I have uninstalled and reinstalled Nero and mine works just fine.

If you have a legitimate version and serial number, it will work.

I will leave the rest of this up to Bob

Rick

- Collapse -

thanks for helping

by powerman62 Mar 4, 2006 7:45PM PST

No not working....anyway thanks for the help......

- Collapse -

I am using

by PudgyOne Mar 4, 2006 7:16AM PST

I am using Windows ME and Nero 6.6.1.4 and I have no problems.

Uninstall Nero and restart your computer.

Install one item at a time and restart your computer.

After you have the three irems install and have restarted your computer download the updates from the website

http://ww2.nero.com/enu/Downloads.html

After you install the updates(by date)you should not have any problems. If you do have problems, It's probably because you have a virus like Bob said. If that is the case, you'll have to remove the virus to get the program to work.

Hope this helps.

Rick

- Collapse -

nero

by dave_2001 Mar 4, 2006 8:44PM PST

i also use nero and i have installed and uninstalled several time and i have no problems. you said that you are using xp sp1 in the past there was an issue with sp1 that it would freeze on shutdown try installing sp2 see if that helps you.

Nero error messege

CNET Forums

Other Forums

Forum Info