because I am in the same boat as you are. I am not about to hand Time Warner my money when it's not my fault. The mistake was made by Adelphia (they bought Adelphia). Of course I am not tied to them as you might be (I got other alternative).
I was wondering if anybody had some experience dealing with the companies that provide internet services.
I recently called up Comcast to try and get cable internet installed. They offered me a deal at $19 a month. Problem being, I had an account with them years ago (in 2004) and cancelled it, and apparently there was still a balance left over which the phone rep said I'd have to pay before I could get service.
I don't remember owing anything back then. I figured they'd be happy to have a new customer and would work things out, but after talking to 4 separate people, I kept getting the same message. Pay the old amount first, or forget it. No compromise, no negotiating.
This seems strange to me. Is this typical in the industry? I figured it was so long ago, they'd let it go. I'm wondering if there is a way, some person or department to contact in order who would be sympathetic and wave the old balance. It's not a lot, just enough to be annoying.
Or is Comcast a company that just isn't gonna cry uncle? There isn't much competition in my area, unfortunately.