Thank you for being a valued part of the CNET community. As of December 1, 2020, the forums are in read-only format. In early 2021, CNET Forums will no longer be available. We are grateful for the participation and advice you have provided to one another over the years.

Thanks,

CNET Support

General discussion

Needed help opening WORD in XP, but now have bigger problems. HELP!!!!!

Feb 24, 2004 9:36PM PST

I orginally posted to find resources to enable use of WORD on my XP system, where I only have MS Works. Went to Freeware and got the Easy WORD. Everything worked fine, BUT now I cannot open Internet Explorer. I have to use Netscape to do anything on my computer now. Is this common with use of these Freeware applications? I keep getting an error saying that IE had to be closed, and asks if I would like to send a report to MS. Not sure what that is about. I uninstalled the Freeware, but no fix. Any thoughts or solutions? Thanks in advance.

Discussion is locked

- Collapse -
Re:Needed help opening WORD in XP, but now have bigger problems. HELP!!!!!
Feb 24, 2004 9:45PM PST

Do a System Restore or at the Boot mrnu, go back to the last good configuration. This should help restore the use of IE. To read Word documents- have you tried the other suggestions ?

- Collapse -
Re:Needed help opening WORD in XP, but now have bigger problems. HELP!!!!!
Feb 24, 2004 10:45PM PST
error saying that IE had to be closed, and asks if I would like to send a report to MS.

There is no harm sending the report to MS. If the cause of the problem is known to MS, you will be informed of it, and be given suggestions as to what to do to solve the problem (via a link). Isn't that what you want ?
- Collapse -
Re:Re:Needed help opening WORD in XP, but now have bigger problems. HELP!!!!!
Feb 24, 2004 10:49PM PST

Sure. But, the report is not responding correctly. When I click 'OK' it freezes up and I have to use the task manager to close it.

- Collapse -
Re:Re:Re:Needed help opening WORD in XP, but now have bigger problems. HELP!!!!!
Feb 24, 2004 10:55PM PST

The problem is with IE-was there an option not to reopen IE when sending the report ? Have you done the system restore ?

- Collapse -
Re:Re:Re:Re:Needed help opening WORD in XP, but now have bigger problems. HELP!!!!!
Feb 24, 2004 10:56PM PST

Did the SYSTEM RESTORE, rebooted and still could not open IE. Keep getting the same error message.

- Collapse -
Re:Re:Re:Re:Re:Needed help opening WORD in XP, but now have bigger problems. HELP!!!!!
Feb 24, 2004 11:30PM PST

Time to repair or reinstall IE--see your other posts and threads therefrom.