Windows 7 forum

Question

Need Urgent Help - Can't log in to Windows 7

by sam-gh / June 26, 2016 1:33 AM PDT

Hi,
One of our users at the organization is facing a windows 7 login problem. In short he is sitting in a remote location and not on the local office network. After his password change and laptop reboot, he was unable to login to windows and getting a message saying:
"there are currently no logon servers available to service the login request". Note that he uses the domain login and doesn't have a local login.
He tried his old password, new one, rebooted several times however this didn't work as well.
Is there any way to bypass this? Or at least make it work somehow?
Otherwise he will have to ship his laptop to another country to have it connected to the local network.

Thank you

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Clarification Request
May be I have got this wrong,
by MarkFlax Forum moderator / June 26, 2016 1:46 AM PDT

but if this user's laptop is not connected to the local office network then that message, "there are currently no logon servers available to service the login request" would seem accurate.

He is not connected to the office network so he cannot log on to it.

May be we don't have the full details yet of the setup here.

But then again, normally this is one the office IT techs and admins would sort out.

Mark

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He should be able to connect even outside local network
by sam-gh / June 26, 2016 1:54 AM PDT

Mark,
No he should be able to login even outside the office network using the credentials cached by the system.
What you said implies that if a user is outside the office network, he will be unable to login to his laptop. He should be able to, and he connects to the office's network through a VPN.

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Re: login
by Kees_B Forum moderator / June 26, 2016 2:40 AM PDT

Yes, that how it works with me, indeed. And if it wouldn't work, I'd call the helpdesk.

Obviously, something is wrong, and if you can't login, it seems impossible to find out what that is and (how to) fix it.

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Just a Thought... Checked The Firewalls?
by Grif Thomas Forum moderator / June 26, 2016 7:09 AM PDT

Is the computer at a new location and does the new router/connection have a firewall that might be blocking the VPN connection to the servers? Tried turning off the Windows firewall, etc.?

Hope this helps.

Grif

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