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Need to remove an Icon from Quicklaunch

by Larry38 / July 3, 2004 9:34 AM PDT

How can I remove the help & support icon from my quick launch bar?(The blue circle with a question mark) I have it on my desktop. When the PC first loads it will dialup my PC if I am not at the computer to close it. It goes away till the next time I start up and returns.
I have WXP Home SP1 IE6 & OE6. However I am now running Firefox 0.9.1 also I manually update all security every morning as well as any critical updates such as the one yesterday.

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Larry, Have You Tried This?
by Grif Thomas Forum moderator / July 3, 2004 10:04 AM PDT

Are you sure that you mean it's in the "Quicklaunch" bar which is on the left side of the lower task bar? Or is it in the System Tray portion of the taskbar which is on the lower right side? The Quicklaunch bar won't cause the "Help and Support Center" to be dialed at start up. IN order for that to happen it will be listed in a "start up call" somewhere.

If it is in the Quicklauch portion, then...Right click on a blank area of the bottom taskbar. Now, Unlock the task bar, if there is a check by it, by clicking on the "Lock Taskbar". Now go to the "Help and Support Center" icon on the left side of the lower taskbar, hold down the RIGHT mouse button and drag it to the desktop, choose "Move Here" when you release the mouse button.

If the "Help and Support Center" icon is in the lower right corner, then you might check for the start up call in this location first. Click on Start-All Programs, then click on the "Start Up" listing. If there is a "Help and Support Center" listing, RIGHT click on it, choose "Delete".

If it's not in the "Start Up" listing, then click on Start-Run, type "msconfig" (without the quotes), then click on OK. When the System Configuration Utility loads, click on the "Start Up" tab. Look through the start up programs there and if the "Help and Support Center" is listed there, UNCHECK the option, then click on "Apply", then OK, and you'll be asked to restart the computer. Do it. When the computer restarts , you are likely to get a "Selective STart Up" message. Choose the option so that you don't continue getting the message each start up.

Hope this helps and let us know how it goes.\


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Re: Larry, Have You Tried This?
by Larry38 / July 3, 2004 11:49 AM PDT

Sorry I could not get back sooner, I had my PC shut down and unpluged as we had some nasty thunderstorms here in SC for about an hour. I goofed,(first time today) it is the System tray on lower right. I'll see what I can do.
Thanks Grif
PS I have used Firefox for two days now and so far I like it, I may ck. Mozilla 1.7 also and see which I like better. At least I'm away from IE.

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Re: Need to remove an Icon from Quicklaunch
by Paul C / July 3, 2004 10:16 AM PDT


You just can't send the offending icon to the Recycle Bin with a right-click/delete action?

As for the rest, you stop Help and Support from loading automatically. Click Start/Run, type "services.msc" (no quotes) in the dialog and click OK. When the list of services displays, highlight Help and Support, right click, choose Properties.

In the popup box, change the Startup Type from Automatic to Manual (Note: choosing Disable denies you access to H & S at all). Click on the OK button in the popup, close the Services window and reboot. That should do it.

HTH, Paul

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Re: Need to remove an Icon from Quicklaunch
by Larry38 / July 3, 2004 11:51 AM PDT

Thanks Paul
See my note to Grif above.

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