First, if you've got more than one login screen that has admin rights, try logging in with a different username.. ONce there, follow the instructions below to download and run the free Malwarebytes spyware removal tool:
Please download Malwarebytes' Anti-Malware from the link below:
Double Click mbam-setup.exe to install the application.
* Make sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes' Anti-Malware, then click Finish.
* If an update is found, it will download and install the latest version.
* Once the program has loaded, select "Perform Quick Scan", then click Scan.
* The scan may take some time to finish,so please be patient.
* When the scan is complete, click OK, then Show Results to view the results.
* Make sure that everything is checked, and click Remove Selected.
* When disinfection is completed, a log will open in Notepad and you may be prompted to Restart.
* The log is automatically saved by MBAM and can be viewed by clicking the Logs tab in MBAM.
If MBAM encounters a file that is difficult to remove,you will be presented with 1 of 2 prompts,click OK to either and let MBAM proceed with the disinfection process,if asked to restart the computer,please do so immediately.
Hope this helps.
I'm not great with computers, so please bear with me here.
I have a Dell with Windows XP Professional.
at this moment, when I re-boot, windows asks for my password, I enter it, then the screen goes blue for a second - the windows log in page comes back up, and it tells me that it's saving my settings and shutting down. The it just sits. Eventually the screen saver comes on, but it never shuts off. So, you can manually turn the computer off, but it's stuck in this loop.
Before it got to this point, there was a fake looking windows virus alert box that was present on the desktop screen. It indicated that there were two viruses found, but there was noithing on that screen that you could actually click on - it was just there. The viruses listed were : WIN32/adware.virtumonde and WIN32/PrivacyRemover.m64
I ran Spybot and AVG, they both would find something everytime they ran, and they both said they eliminated the problem, but the virus screen was still on the desktop, and the computer screen saver would never come on.
So, last night I shut the computer down since I had no screen saver, and this moring when I went to re-boot, the log-in loop started.
I've tried to re-start in safe mode. I've ran all the system checks that the Dell manual suggested - nada.
And thank you in advance!