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Question

Need help with USB network adapter

Jul 18, 2017 1:55PM PDT

I own a Netgear WNDA3100v3 N600 USB Network adapter because the router is too damn far away for me to use an ethernet cable. Basically, this thing is fine for just browsing the web. But when I try to play games, the ping ******* destroys my ***. I'm talking jumps from 20-30ish to over 1000ms around once a minute-ish. Because of this I've been pretty much barred from playing any game at a level even close to competitive. I've spoken with Netgear support 3 times now. They're useless. First time the lady was supposed to call me back and didn't. Second time the guy got my email wrong (I told him to just send me the flowchart he was using), and the third time they finally got my email right and it was just some links to ****** articles with vague troubleshooting steps that I'd already seen multiple times. So that's why I'm here. I can provide logs where I ping my router or the logs of various ping tests for proof if needed. I'd seriously prefer to not have to buy any new devices, so if there's any way to make this thing stop with the spikes, that would be preferable.

PS: I've tested the ping of multiple other devices on this network to see if it was on my ISPs end, and they were fine. No spikes.

Thanks in advance!

Discussion is locked

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Answer
Sadly I don't agree it's Netgear's issue to solve.
Jul 18, 2017 2:00PM PDT
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Tried a network card
Jul 18, 2017 2:08PM PDT

I had tried a PCI card first, couldn't get that one to work at all. After stumping a technician who took a look in person, and multiple higher level tech support from TP-Link the guy ended up just saying "I'm completely at a loss, you just want a refund?". After that I got this USB adapter. The drivers are all up to date and I've tried switching the port with other USB ports that I know for a fact work well (I use them for peripherals).

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That's a new one.
Jul 18, 2017 2:13PM PDT

I've installed over a thousand network cards over the years. The only time it didn't work was because of an error on my part (most common reason) and a dead card, rare.

USB is going to be iffy on response times. Nature of the beast. Get a good PCI card and a better tech.