Spyware, Viruses, & Security forum


Need help with the rogue anti-virus virus.

by Lori0714 / December 18, 2011 5:01 AM PST


I am new here and have been hit with this virus. I have tried everything I can find on these forums to fix my pc. I have done the steps referenced on the bleeping computer blog. I have run Malewarebytes about a thousand times I have done everything short of deleting the registry keys myself. (which I am not comfortable doing)

I am still only able to boot in safe mode, and not able to connect to the internet as I am on a wireless connection (laptop.)

If there is anything else I could try, I will do it. Please tell me there is something.....

Discussion is locked
You are posting a reply to: Need help with the rogue anti-virus virus.
The posting of advertisements, profanity, or personal attacks is prohibited. Please refer to our CNET Forums policies for details. All submitted content is subject to our Terms of Use.
Track this discussion and email me when there are updates

If you're asking for technical help, please be sure to include all your system info, including operating system, model number, and any other specifics related to the problem. Also please exercise your best judgment when posting in the forums--revealing personal information such as your e-mail address, telephone number, and address is not recommended.

You are reporting the following post: Need help with the rogue anti-virus virus.
This post has been flagged and will be reviewed by our staff. Thank you for helping us maintain CNET's great community.
Sorry, there was a problem flagging this post. Please try again now or at a later time.
If you believe this post is offensive or violates the CNET Forums' Usage policies, you can report it below (this will not automatically remove the post). Once reported, our moderators will be notified and the post will be reviewed.

All Answers

Collapse -
Not Much Information There
by Grif Thomas Forum moderator / December 18, 2011 11:10 AM PST

Operating system used? Make and model of the computer? Why do you think it's a virus? Did any antimalware tool identify the malware, and if so, which one was identified? (Which "bleeping computer blog" are you referring to?) Did Malwarebytes find anything on any of its scans?

And because there are frequent situations where users must wipe their computers and reinstall everything back to the original condition, DO you have recovery discs? A recovery partition? Backups of your important documents and files?

Hope this helps and let us know more.


Collapse -
Need help with the rogue anti-virus virus.
by joe309 / December 22, 2011 9:22 PM PST

Are you able to open in Safe Mode with <span id="INSERTION_MARKER">safe mode command prompt networking?
<span>See if that works, the navigate with web browser and download EBAM and run that program while in Safe Mode. I was chatting with another Tech on Wednesday and this was suggested to me as another alternative.


Popular Forums
Computer Newbies 10,686 discussions
Computer Help 54,365 discussions
Laptops 21,181 discussions
Networking & Wireless 16,313 discussions
Phones 17,137 discussions
Security 31,287 discussions
TVs & Home Theaters 22,101 discussions
Windows 7 8,164 discussions
Windows 10 2,657 discussions

Does BMW or Volvo do it best?

Pint-size luxury and funky style

Shopping for a new car this weekend? See how the BMW X2 stacks up against the Volvo XC40 in our side-by-side comparison.