Need help with switch

by aco314 Sep 18, 2016 10:42AM PDT

So i got a TP-Link TL-SG105E switch, so i can have one cable connected to my TV (IPTV), and one to the computer.
My ethernet cable from the router is connected to port 5 on the switch, TV is in 1 and computer is in 2.
So here is the problem:
Everything works fine for the first 5 minutes, but then the TV channel freezes and the TV box says ''no signal''. The weird thing is that i simply change the channel and it comes right back to normal. Also, the computer is not affected at all from this.

Please help me, i do not know much about networking. Thanks in advance!

Discussion is locked

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Clarification Request

You didn't tell this.

by r. proffitt Forum moderator Sep 18, 2016 12:06PM PDT

You omitted what happens if you leave out the switch. I've seen IPTVs that are just unstable and the poor owner is trying to fix their not broken network.

In parting, try this as well: Change the DNS in the router to 8.8.8.8 and 8.8.4.4 for a possible workaround to a common issue.

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by aco314 Sep 19, 2016 9:41AM PDT

Hey, if i dont use the switch everything works as it should. I've been using this TV box for years, and i just got the switch a week ago.

Also, changing the DNS in the router settings did not help.

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I'm working this as if.

by r. proffitt Forum moderator Sep 19, 2016 9:51AM PDT

As if the router is fine. Now to a bad switch I ran into a few years back.

I do some consulting on video over IP (don't tell anyone) and we ran a test for packet loss and over 24 hours we'd lose 1 packet on this one switch from a new vendor. Now we could rewrite stacks and apps but we chose not to. We expunged this from the inventory and never saw the problem again. But the buyer in the company wanted to buy it for the cost savings. What savings? If we did rewrite our code it would mean a year or more product delay.

Not that it's that but you do need to try another make switch.

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Thanks

by aco314 Sep 19, 2016 10:03AM PDT

Thanks for answering, i was wondering if maybe this picture could tell you anything:
http://i.imgur.com/elkLv1V.png
It's under the ''monitoring'' tab in the TP-link software.

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The switch reports no losses

by r. proffitt Forum moderator Sep 19, 2016 10:16AM PDT

But we caught it and when we changed it, the problem vanished.

Remember I have yet to comment about the router. The problem looks to be when you add the switch so that's most likely what's causing it.

It may be cheaper to run another line.

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Fixed

by aco314 Sep 20, 2016 12:03PM PDT

I just wanted to notifiy you that i fixed the problem.
I went into the software and disabled ''igmp snooping'', after a tip from a different forum.
Thank you for trying to help tho!

Need help with switch

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