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General discussion

Need help with pc WiFi adapter

Apr 23, 2018 5:52PM PDT

Hello everyone! So I’m having an issue with my pc. My internet has always been bad so I was trying to help speed it up and do a little cleaning on my pc. Here is everything I did in order: I updated my GeForce gpu drivers, restarted my pc, uninstalled the drivers for the WiFi adapter, reinstalled, restarted, adapter didn’t work... it said it was running into a software error, tried using all the USB ports, switching the antenna, reinstalling the drivers for different versions of windows (7,8,10) nothing is working, it’s an Alpha AWUSO36NH indoor WiFi adapter, still have the driver disc, on windows 10 pro, thank you everyone!

Discussion is locked

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The gaffe would be uninstalling all the drivers.
Apr 23, 2018 5:58PM PDT

You didn't mention which OS or the error message. So I'd install this machine's CHIPSET and if it has them, USB drivers before I'd try again.

BTW, small world I have this model: https://www.amazon.com/gp/product/B000WXSO76/
I can test it on W10 and see if I need ANY drivers here. Some of these just work on W10.

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Hm..
Apr 23, 2018 7:22PM PDT

You’ll have to forgive my ignorance I just play games with my friends I’m not very informed when it comes to the in depth stuff, so when I go to network and troubleshoot it says “The 802.11n USB Wireless LAN Card adapter is experiencing driver or hard-ware related problems” I don’t believe it’s the USB drivers because my mouse, keyboard, and controller all plug in and work completely, and I don’t know if there’s another kind of OS if I’m being ignorant, but if you’re saying operating system I’m on windows 10 pro x64. As far as chipsets I don’t rly know what that is and when I looked it up it described it as all the chips and wires in the hardware/motherboard. I’m stumped here :/

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I don't mind folk asking for more.
Apr 23, 2018 7:37PM PDT

There are procedures I do on such machines. Let's see what others come up with.

I had hoped to compare notes since I appear to have almost the same unit at my office desk. That's just by chance. But since we can't do it the usual way, I'll see what other ideas others come up with that you may be more amiable to using.

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The light at the end of the tunnel
Apr 23, 2018 7:55PM PDT

So, after 4 days and currently today 4 hours of sitting in my room trying to fix this, I’ve done it! By sitting here and uninstalling and reinstalling every form of that driver (and the installation process I used this time was one I had already tried 4 times) magically by a miracle, it worked. I’ve tried restarting my pc multiple times and starting programs just to be sure everything good and it’s good! Never the less I appreciate your help a lot, I now know that I actually need to do more research on the piece of machinery I use every day Happy thank you very much.

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Just to share the office's process.
Apr 24, 2018 8:09AM PDT

Since I had the sheer luck of having what looks to be the same device I would have done the usual motherboard+USB driver package as we know that just because keyboard and mice work doesn't mean all the USB features are good to go.

Then since I have a fairly clean W10 machine I could try it natively and then try a driver. If that worked I could have shared the driver versions I used.

Good to see you opted to go another route but here we deal with so many PCs that we have a set procedure for issues like this. You could call it wrong but it's worked for so many machines over the years.

Post was last edited on April 24, 2018 8:22 AM PDT