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Need help with my stupid crappy laptop please

this is the second problem ive had with this laptop since i got it like 3 weeks ago. when i boot my hp netbook it shows me that it is missing the file <windows root\system32\ntoskrnl.exe. i am reading forum after forum on other sites about this and they say to boot through a recovery system on my windows disk. but thats the problem i dont have my disk. im only 14 years old and obviously not experienced. if you need any more information just ask me. please reply with a simple easy solution for this problem as soon as possible.

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Is this a new computer?

Hi there.

Is this a new laptop? I ask because you mention you only got it 3 weeks ago.

If so, I would guess that most of the advice you will receive here would be to contact the makers/suppliers. It is under warranty, and if they have supplied a system that is not working, then they must put it right. Anything we suggest may void the warranty.

I know this is probably not what you want to hear, but with new systems we nearly always get the suppliers to fix them.

Good luck.


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Re: warranty

If it ran, and suddenly a critical file was deleted, I don't think it's a warranty issue, as Mark suggested.

It could be repaired from your Windows disc, if you have such. If you don't the only option seems to do a full system recovery back to factory conditions. The manuals should tell you how to do that. If not, contact HP customer support. The usual options are:
1. Boot from the recovery CD that came with the PC.
2. Boot from the recovery CD they had you made (but that's not likely with a netbook without a burner).
3. Boot from the recovery partition by pressing some unusual key combination (like Dell's ctrl-F11) early in the boot process.


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Another vote for take it back

Another vote for taking it back. Probably too late to return it outright, but even if were a refurb with a 90 day warranty, you'd still be well within that time.

Call up HP, make them fix it.

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Contact HP...

I agree with the others. If it is laptop that is only 3 weeks old (and you bought it new) then I assume it is still under some sort of warranty and you should get help from HP.

Let us know what you find out...


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Thanks everyone

I guess i will just go use the warranty. another thing for kees to know that i was to stupid to put in the original post was that the earlier problem i had with it the first time was thast when i booted it would say that the startup failed so all the options such as safe mode and all of those popped and no matter which on i chose it would load, flash a blue screen, and restart so i got my friend step dad to reinstall windows. after doing this i downloaded 1 driver from a flash drive for the LAN to work again so i could go on the internet again and get the rest ad then i got this error. i dont no if that means anything but i got the driver off of the actual hp website so i dont understand what it could have done. this doesnt mean anything i know but i just thought it was curious to say the least. i honestly would just like to know why this happened if anyone has the time and patience to explain.

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Blue screen errors

Blue screen errors, can only be caused by either a bad driver or bad hardware (or both). Since it's HP we're talking about here, both of those are distinct possibilities. Have a friend with an HP desktop who has been cursing Vista for years, and just recently he traced his problems to a buggy HP printer driver. I wish you luck trying to figure out the cause of your problems.

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Stupid Crappy Laptop

Has your laptop always had this problem, or do you think you did something that caused it? Usually you can simply go to my computer/control panel/ System/ System restore, (May be under action center, you did not say what OS you are running, and my crystal ball is broken.) and select a time which is before you got your hands on the laptop. By the way, there ain't no 14 year old guitar legends. Dream on MacDuff

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