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Need help with my Samsung syncmaster 2494HM monitor.

by poi1111 / February 26, 2010 11:42 AM PST

So today I got a new Samsung syncmaster 2494hm that I bought from newegg. So I hooked up the monitor to my computer (dvi) and XBOX 360 (rgb), and all the wires are on there as tight as possible, but I keep having a problem where the monitor starts flickering then goes black, but the monitor is still powered up. So I switch the input back to the input that it is and it works fine again until a few more minutes where it does it again. It happens when both when I am playing my XBOX 360 and on the computer.

Other than that everything works great and it looks amazing just this one problem is really annoying. What do you think the problem could be??

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Need help with my Samsung syncmaster 2494HM monitor.
by Samsung_HD_Tech Samsung staff / February 26, 2010 12:43 PM PST

poi1111,

It sounds like it's switching inputs automatically. Are you running both units at the same time, while they're hooked up? If so, try unhooking one and see if the problem persists.

If it still does, you may want to see about an exchange or a repair on the unit. I am sorry to hear that you're having this issue, but keep me posted.

--HDTech

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by poi1111 / February 26, 2010 1:11 PM PST

Well when I first hooked up the monitor I didn't have the XBOX 360 plugged into the monitor at all and I still had the flickering problem and it went out from time to time.

Also I turned off automatic input switching on the menu to see if that would work but it made no difference at all. I didn't really think that was the problem because the inputs never switched when it went black I had to do it myself to get back to the original input to be able to see it again.

Also I probably should of mentioned this before but this is the second one of this monitor I have had. The first one I got a couple of weeks ago or so. It worked fine for the first 2 days with no problems at all, but then after that I couldn't get the monitor to power on anymore. I had the plug in the back of the monitor in tight and it wouldn't turn on when I loosened it, it powered on for a second then went off again. So I sent it back and got this one today with this problem.

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by Samsung_HD_Tech Samsung staff / February 26, 2010 2:37 PM PST
In reply to: reply

poi1111,

I'm not sure why you'd have two different problems with two units. I would recommend working with your seller for an exchange on something that makes you happy, or you can work with Samsung to have it serviced.

I do want you to be happy, so do what is best for you. I just don't have a solution for this issue.

--HDTech

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