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Need help with Laptop

by VaughnFZ / April 29, 2011 12:38 AM PDT

I have a HP Pavillion ze4800 laptop with WindowsXP. When I click on a desktop icon I get a message that asks me if I am sure I want to delete that icon and the NO box does NOT work. I have gone so far as to reformat the HD and reinstall Windows and I am still getting this error. I am not certain if it is a software problem (perhaps a virus in the boot sector of the HD) or a hardware problem (perhaps it needs a new keyboard or touchpad). One of the reasons I was leaning toward the hardware solution is that the left mouse click doesn't work and I need to use a USB mouse (however, the problem occurs even with the USB mouse).
I ordered a keyboard and touchpad for the laptop but I thought I would try a few thing while waiting for them. I reformatted the HD once again and reinstalled Windows XP. Interestingly, the desktop icons are available to click on and everything works perfectly, without incident, UNTIL I restart the laptop. Once the laptop is restarted, the problem re-occurs.
Can anyone help me fix this problem please?

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Sounds like malware.
by R. Proffitt Forum moderator / April 29, 2011 5:18 AM PDT
In reply to: Need help with Laptop

And are clicking on the icon or double clicking?

I'd follow Grif's advice next at 7726-6132_102-5098912.html?tag=posts;msg5099421


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Need help with Laptop
by VaughnFZ / June 19, 2011 9:51 AM PDT
In reply to: Sounds like malware.

I finally solved this problem and I thought I would share the solution. The original probleem was "When I click on a desktop icon I get a message that asks me if I am sure I want to delete that icon and the NO box does NOT work."
The solution was to replace the keyboard. Apparently there was a short in the "delete" key and when Windows was started it was like you were holding down the delete key.
As it turns out, laptops do not always act the same as desktops. Desktop usually give a message that tell you something is wrong with the keyboard if a key is stuck down - apparently not ther same with laptops. Try starting your laptop (Windows XP) and holding the delete key down BEFORE you turn the power on. It acts just as I described in my original message.

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