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Need Help with HP Media Smart TV

by guitaroms / February 10, 2007 12:18 AM PST

I use a Linksys WRT54G router in a wireless mode with my laptop. I run Windows XP and downloaded Windows Media Player 11. I bought a HP Media Smart 37" TV (SLC3760N) and successfully hooked it up in a wireless mode to the router and internet. I am able to download from the internet. I can't seem to get WMP 11 to recognize the TV and the TV doesn't "see" the computer. Need advice from anyone that has had this problem and could suggest a solution. My guess is that something is blocking the software from recognizing the TV. I've disabled McAfee, although the firewall gives full access to WMP 11. Thanks.

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(NT) you need a windows media center pc.
by masterying01 / February 10, 2007 3:19 AM PST
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HP Media Smart TV
by guitaroms / February 10, 2007 7:03 AM PST

Thanks. I was advised that Windows Media Player 11, which now includes Windows Media Connect, was what was needed for connection. The TV, being Media Smart, was supposed to be recognized by WMP 11.

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Mediasmart tv fails to see and connect to my computer
by omar132 / June 8, 2007 8:16 AM PDT

I have had the similar problems with this product i spent 40 mins on the phone with HP tech support. We had to reset the tv, re-enter my wireless settings, reset my computer and router several times to get it working. Eventually something worked, but only for a short period. My next option is to use the wired connection.

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I firgured it out
by ryanswann / September 8, 2007 12:13 PM PDT

The common problem for your PC not seeing the TV is this:

1. Most Routers work for IP ranges -, however the default IP address for the tv is like 192.168.256.XXX. So when you are setting up the network make sure that you are with this range.

2. One you are connected. Open up media player 11, right click on Library, click on Media Share. And you should see HP MediaSmart TV, in the list. Make sure you are share media files.

3. And you should be done

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WMP11 and MediaSmart TV
by jolafiotte / September 27, 2007 4:28 AM PDT

The most common reason for WMP11 and the MediaSmart TV or any other uPnP device not "seeing" each other is a bug in WMP11:
When the DRM folder is corrupted, WMP11 behaves exactly as you are describing. This folder can get corrupted for many reasons but most often it's because of a recovery or restore point creation.
The solution to this is described in this Microsoft article:

This specific article does not acknowledge the fact that when this DRM corruption happens, it also prevents WMP11 to interract with another uPnP device, but if you look at your event log in Windows, it does report this problem when trying to add a device to share media with.
My experience is the steps described in the Microsoft article do solve the problem.

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OK, here comes another dumb bunny
by RichardThornton / November 21, 2007 3:06 AM PST

I also have a MediaSmart TV [SL4278N] new 11-07 and I have a different problem. The TV has both wired and wireless connections. I use a 2wire (AT&T) router/modem and the TV/Network was instantly recognized by both pieces of hardware without incident. I have an HP4100e AMD desktop along with a Compaq Presario S400V desktop, an HPzd8000 laptop and a Toshiba laptop in my network. My problem is that I do not understand from where the TV is drawing its lists from. Where is the folder? place? planet? list? etc? that the TV draws its listings from. Does the subroutine look THROUGH the Windows Media Player for as its source and then draws what it CAN show from some setup in WMPlyr that I am unaware of? Despite the fact that the manual says it will not show any VOB files, I can see them (but nothing else - no AVI, MPG or any other formats that I have on my network). I do have a number of vob files on my HDD and the TV picks them all up, but in one single list without any distinguishing markers. I also have quite a few AVI movies that I do not see at all in the list, yet the manual tells me they are supposed to be able to be viewed (I think). What I need to know is HOW to set up both pieces to recognize what I want to see (where I am supposed to put them on the HDD so I can move them around) and in a manner (listed BY movie, actor, genre etc as the Tv is supposed to be able to do or by some other designation in the TV listings on the HP TV) so I know what it is I am choosing to view. I am also having the problem of having to select EACH .vob file successively to watch the entire movie. Some movies may have as many as 25 vob's in the movie "set" which REALLY represents a challenge.

Right now all I see is 30 or 40 files - each of which are entitled VTS_01_xx.VOB - each are the first and successive VOB files from a variety of movies, but I cannot distinguish between them. All are actually in DIFFERENT sub directories on my HDD, (in the "My Movies" Sub Dir under My Documents) but the TV lists them all together without any type of distinction. I see 8 or 9 VTS_01_01.vob files all lumped together in the listing, and 8 or 9 VTS_01_02.vob files etc etc etc.

Are there any CODEC sets that I can obtain/download/buy that will allow the TV to show more types of video files? I know that is possible for the computer as I have done that, but I do not yet understand exactly how this TV works (but I will eventually) so I do not yet know if that is possible.

I am having a similar problem with the photos and music files in that I don't yet understand HOW they are selected for inclusion in the TV's lists function, what is it that actually does the searching or rendering of the files that are listed in the TV's listings of what it has in it's on screen "libarary" (which I am sure is NOT located on the TV anywhere) but I have NO IDEA where that list is on my HDD and if I can edit it, update it with new files, or otherwise manipulate the available listings of viewable files (of all types) that are on my 5 in-home computers (ALL of which are being recognized by the TV without incident - other than these problems)

The 5 computers also brings up another question - does the WMPlayer on EACH computer (designated as servers by the TV-right?) generate its own list that the TV picks up and displays (I think).

The TV shows 2 folders at the moment - one is my main computer and the other I am asssuming is some kind of directory where the downloaded from the Internet files are stored and retrieved from. The 2 designations - on my computer - are HP-AMD {main computer} and HP-MediaGateway {I think, but it is close}.

ANOTHER question - because I have BOTH the wired and wireless connections activated - am I causing a problem or enhancing the connection to the network - i.e am I giving it two distinct paths to access the info or am I confusing the situation for the hardware?

I am VERY sorry for the "all over the place" way I am asking these questions. I wish I had the time to rearrange my questions in a 1,2,3 format in order of importance and relevance, but I don't even have time to use the restroom anymore soooooooo . . .

MANY thanks to anyone who can and does help. If you can make sense of my gibberish you may have a future as a translator somewhere - or a facilitator in a mental institution . . .hahahahahahaha

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Some answers
by TV guy / February 28, 2008 2:18 PM PST

The TV is simply a UPnP player. It inquires for ALL UPnp-compliant servers in your network and if it finds a server, then it asks if the server shares any content. Then it aggregates all the content and lists it.

Your PC has two main server: WMP11 and the Mediasmart services gateway (MSG). MSG works together with WMP11, it just allows more files to be visible by the TV.

There are some good tutorials on how to use WMP11 and the TV in

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by melissa70448 / July 22, 2008 5:05 AM PDT


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Troubleshooting Mediasmart TV issues
by TV guy / August 16, 2008 12:27 AM PDT
In reply to: HP MEDIASMART TV 42"

There are 3 main reasons for not being able to stream

a) You are not connected. Can you ping the TV from your PC? Do you see the TV among the devices allowed to stream under WMP11?

Check for a network troubleshooting guide.

b) Your PC has multiple Lan ports (say wireless and wired). This confuses WMP11 and the TV never sees the server. Go to Control - connections and make sure only one Lan is ON. Then stop/restart streaming.

c) Your firewall blocks streaming. Make sure the Microsoft firewall allows streaming and that all devices are trusted devices (temporarily stop all firewalls to see if it helps)

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HP MediaSmart LCD HDTV - Remote IR Code?
by LCSterling / February 24, 2011 6:39 AM PST

Only a few years later ...

Just got Tivo ... at last ... and am trying to program their remote to run our TV: HP MediaSmart LCD HDTV (SL4782N 47").

Since HP only produced this TV one year (in 40" and 47"), the remote seems to be impossible to program with other devices.

E.g., couldn't do it with Dish Network.

Now we can't do it with Tivo.

Tivo at least tries to help ... unlike HP.

All I need is the remote IR code so that I can program my Tivo remote.

Anyone have this?

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