Computer Help forum


Need help removing virus from computer

by Miker2525 / March 19, 2017 3:05 PM PDT

Im on windows 10 and i ran a mcaffee scan and i have 4 unwanted programs. Also everytime i open the internet browser and try to go to a website it stops responding and i get flooded with ads and popups. So yeah i cant download a software removal thing

The unwanted programs are:

Does anyone know how i would go about getting rid of this? Thank you

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Clarification Request
Can you get into Safe Mode ?
by itsdigger / March 19, 2017 3:24 PM PDT
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Sorry what is safe mode?
by Miker2525 / March 19, 2017 3:52 PM PDT

How do i get there

All Answers

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What kind of computer is it ?
by itsdigger / March 19, 2017 3:57 PM PDT

The more info you give us about this computer the better ,
That gives the Pro's a better chance to help you.....

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Huh ?
by itsdigger / March 19, 2017 4:05 PM PDT
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Toshiba satellite
by Miker2525 / March 19, 2017 4:05 PM PDT

Im running windows 10 on the toshiba satellite. Im not sure exactly which one it is but its a fairly new one since it already had windows 10 when j got it

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Most likely a browser infection.
by Dafydd Forum moderator / March 19, 2017 4:11 PM PDT
In reply to: Toshiba satellite

As digger suggested follow Grif's advice. How to get into safe mode for your PC is on the web.

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by Miker2525 / March 19, 2017 4:31 PM PDT

I cant follow his advice because it requires me to download something. How am I supposed to download something when i cant get on the web??

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Then look up...
by Dafydd Forum moderator / March 19, 2017 4:36 PM PDT
In reply to: Problem

"safe mode with networking." Since we don't have an exact model number it's a guess as to which "F" key to keep tapping at startup to get there.

PS. You could download Grif's tools to a USB stick from another PC then go into BIOS and set to boot from USB.

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Use another PC
by Willy / March 20, 2017 12:07 PM PDT
In reply to: Problem

I hope you have friends or use the library's PC. download to either or those and get this pgm. ----> Hitmanpro. Then install on blank CD or flash drive. If done correctly you will have a bootable device, thus access your PC to assure it boots from that device 1st. It no longer needs to boot into the windows OS, it on its own start cleaning, checking and removing any infection(s). Its best you have internet acccess but not 100% necessary just better to have it.

tada -----Willy Happy

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Here's a YouTube tutorial
by itsdigger / March 19, 2017 4:12 PM PDT
In reply to: Toshiba satellite

there are more but this one works

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by Miker2525 / March 19, 2017 6:37 PM PDT

Will try it tomorrow

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Yeah ! Give it a shot !
by itsdigger / March 19, 2017 7:28 PM PDT
In reply to: Thanks

it's not as difficult as you might think .....
Not only that , the Pro's really like to see us try and maybe learn something .
They'll be here when you need them Wink

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