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Question

Need HELP, pc freezes and deadlocks and often times blue scr

by nc00l / November 6, 2014 7:45 PM PST

In title mentioned, plus often goes with blue screen of death, i delted the dump file with ccleaner so i cant upload it untill next bosd occurs but either im watching twitch or smth on internet my pc freeze and deadlocks only way is to restart it so he could work again pls help....

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All Answers

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Answer
Re: blue screen
by Kees_B Forum moderator / November 6, 2014 8:06 PM PST

The only thing that is interesting in the blue screen is the error code, something like 0x0000007B or so. Nobody (except possibly Microsoft) ever uses the dump file.

It's either a software issue or a hardware issue. A common sequence of investigating this, if the error code doesn't give a clue to direct the search:
1. memory test (memtest86.com)
2. Linux (boot from a linux disk and see if it happens then also)
3. clean install of Windows (if it's OK then it was software or settings issue; if it's still wrong it's hardware)

Kees

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answer
by nc00l / November 6, 2014 8:15 PM PST
In reply to: Re: blue screen

iv done fresh install of win8.1 and 7 and all is the same, also done mem test and everything is fine... lots of ppl tell me its gpu, but i can play civ v on ultra for 3 hours and then i open twitch tv and pc freezes...

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Re: twitch tv
by Kees_B Forum moderator / November 6, 2014 8:41 PM PST
In reply to: answer

So in your browser you go to switch.tv and it freezes at their homepage? With me it starts playing the video.

In that case, the first thing to do is to try another browser (Firefox and Chrome are both free). It's only a serious issue if the same happens in all 3 (including Internet Explorer).

Kees

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answer
by nc00l / November 6, 2014 8:51 PM PST
In reply to: Re: twitch tv

its same in all 3... and when i play league of legends in champion select when i pick, if i enter the game it runs ok... its so strange

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Re: memtest and reinstall done
by Kees_B Forum moderator / November 7, 2014 4:17 AM PST
In reply to: answer

So the next steps:
1. Tell the error code and what's more on the blue screen.
2. See wat dxdiag says (that's a program on your PC)
3. See if it happens also if you boot from a Linux disc (those are free!) and visit twitch.

Kees

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Answer
That twitch as a clue
by R. Proffitt Forum moderator / November 6, 2014 11:18 PM PST

Points me to the GPU. BUT WAIT, take it all in before you run away. There are issues with some cards and drivers with FLASH on Web Browsers so here's the phrase about the setting I'd change.

-> DISABLE FLASH HARDWARE ACCELERATION <-

Try that. There are tomes about this one and it's all about the drivers.
Bob

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answer
by nc00l / November 7, 2014 12:50 AM PST
In reply to: That twitch as a clue
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Never used a dump file to fix such an issue.
by R. Proffitt Forum moderator / November 7, 2014 4:25 AM PST
In reply to: answer

It's always come down to hardware and driver issues. There are some folk that want it to be nailed/revealed in a dump log. For that, get with Microsoft and the last report I heard it ran over 500 bucks. Which was more than the new video card they lead them to buy.

Bob

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