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need help! HP scanner problem

by wafflesdoris / October 10, 2005 2:36 AM PDT

I have a HP scanjet 2200c

i managed to scan one document and when i tried scanning the 2nd document, there was a problem. the scanner would not even start, when i checked on my computer under Control Panel, the scanner icon is not even there. it's as if the scanner is not connected to the computer.

i have made sure that the power is on, and that all physical cables are connected.

how do i solve this problem?

please help, and thanks in advance,
Doris

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Collapse -
more info
by frankzxcv / October 10, 2005 5:22 AM PDT

tell us your OS please

if windows,i would try this to start

start
settings
control panel
add remove hardware and run the wizard.

also try unplugging the USb and plugging it in again

and maybe run the install program again too.

--fj

Collapse -
likely hardware problem
by wafflesdoris / October 10, 2005 1:49 PM PDT
In reply to: more info

thanks for the reply. called up HP tech support, he said likely to be a physical hardware problem. as the bulb inside scanner does not even light up.

looks like i need to buy a new scanner.

doris

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