Samsung forum

Rant

Need help getting tv serviced

by MoAngusman / July 25, 2013 12:47 AM PDT

I purchased two Samsung HD LED televisions last Fall...one 60" and one 46". The sound went out on 46" so I called Best Buy since I purchased protection plan there and a week later was called and told they would not handle repair after all...big let down by Best Buy since they waited a week to let me know this. They said contact Samsung which I did. They scheduled a repair and I heard nothing for three days and called back only to be told to call service center assigned the ticket. Called them and was told they declined call because I am 44 miles away from them. Called Samsung back and was told they would reassign to another repair center with no guarantee this would not happen again. Now I have to wait another 4-5 days because of the weekend and still no guarantee the next center will come out. I am terribly disappointed in the customer service I have received and what I perceive as a lack of concern by the phone agents. I now have been without this tv for three weeks. Do not cou t on Samsung to come out and repair your tv if you are near one of their repair centers and do not count on them to resolve anything.in a quick manner. Furthermore, do not purchase from Best Buy as I was told by salesman the Geek Squad would service in home even if under manufacture warranty.

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Re: Need help getting tv serviced
by Samsung_HD_Tech Samsung staff / July 25, 2013 6:09 AM PDT

Hi MoAngusman,

I'm very sorry to hear that has happened. In order for me to help you most accurately, please provide the complete model code for this device.

Regards,
HD Tech

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Information on ticket
by MoAngusman / July 25, 2013 6:40 AM PDT

Here is the ticket number...it shows cancelled by customer but it was actually cancelled by Samsung...4120093026. Thank you for looking into this.

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Re: Information on ticket
by Samsung_HD_Tech Samsung staff / July 30, 2013 8:28 AM PDT
In reply to: Information on ticket

Hi MoAngusman,

Sorry for the delay in my response. It looks like the repair is back on track. Let me know if you run into further problems.

Regards,
HD Tech

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