I'm very sorry to hear that has happened. In order for me to help you most accurately, please provide the complete model code for this device.
I purchased two Samsung HD LED televisions last Fall...one 60" and one 46". The sound went out on 46" so I called Best Buy since I purchased protection plan there and a week later was called and told they would not handle repair after all...big let down by Best Buy since they waited a week to let me know this. They said contact Samsung which I did. They scheduled a repair and I heard nothing for three days and called back only to be told to call service center assigned the ticket. Called them and was told they declined call because I am 44 miles away from them. Called Samsung back and was told they would reassign to another repair center with no guarantee this would not happen again. Now I have to wait another 4-5 days because of the weekend and still no guarantee the next center will come out. I am terribly disappointed in the customer service I have received and what I perceive as a lack of concern by the phone agents. I now have been without this tv for three weeks. Do not cou t on Samsung to come out and repair your tv if you are near one of their repair centers and do not count on them to resolve anything.in a quick manner. Furthermore, do not purchase from Best Buy as I was told by salesman the Geek Squad would service in home even if under manufacture warranty.