Need help getting rid of Trojan virus!!

I don't have a flash drive, but I do have a back-up hard drive. Can I use that drive as a download destination?

Also, I searched a little and saw a post from Grif...

http://forums.cnet.com/7723-6142_102-530644/trojan/?tag=mncol;5f

.......from about a year ago. Would that also work if I needed it?

Thanks. Ed

Thanks.

The location is C:\Windows\System32\svchost.exe(1232):\memory_... Trojan horse agent_r.BGP

And the second one is the same except it's r.BGG

OK, I'll do the downloads and go from there.

Ed

Thanks to everyone who responded.

Disconnected from the internet, with System Restore off, and in safe mode I ran a full computer scan with:

1. Malwarebytes, which detected nothing.

2. SUPERAntiSpyware, which detected a couple of adware items.

3. AVG, the program that failed initally to protect me, ironically detected and was able to clear a bunch of Trojan stuff.

I rebooted in normal startup mode and ran a full scan with AVG, and only some tracking cookies were detected.

I also had a little browser re-direction problem that appears to be fixed also.

Thanks again. Now my dilemma is which internet protection to use. AVG failed to protect, but was also able to fix the problem. Should I stay or switch? To what?

Ed..

I don't know how long you've been using AVG, or if you experienced any problems with it in the past. I wouldn't discount it, because of this one incident. Sometimes a "second go-around" is necessary. It's entirely up to you, whether you wish to make a change or not.

IF you do wish to switch, the more popular free A/V's are:

• Avira Free Antivirus
• Microsoft Security Essentials (MSE) - Should you select MSE see: "Checklist for installing Microsoft Security Essentials"
• Avast Free Antivirus

Lastly. You mentioned in your original post, "AVG didn't protect me well enough". You can't expect any one A/V (or Anti-Spyware), to protect you 100% of the time. It's why we use "layered" protection. More importantly, there is no software capable of protecting you against the actions you take. A well worn expression, but true.

Glad to hear all is well
Carol

AVG has been good to me for years and this is the only problem I've ever had.

The new Consumer Reports magazine just did a study of AV software, and Avira and Avast get high marks along with AVG.

Just curious, when you say "layered" protection, is there something else I should be running in addition to AVG? The only other thing that I use is the Windows Firewall. Thanks. Ed.

It's kind of a tough question to answer. Only because I know less about AVG, than I do about the other two. I'm not sure if AVG has an anti-spyware component.

If not, I might suggest installing the paid version of Malwarebytes' Anti-Malware. And that's ONLY if you've found you've had more than your fair share of malware infections. I use the free version as a stand alone scanner, only because I never felt the need for it. Only you can be judge of your history.

I attempted to find out if AVG was compatible with the paid version of MBAM, and found varying opinions. At the AVG forum, one post indicates there's a conflict with AVG's Identity Protection. And yet some user's didn't have a problem with it. At the Malwarebytes forum, they instruct you how to have the two run concurrently. This would probably be the best example.

Do I feel you need it? Probably not. Do I feel you should use (the free versions) of MBAM or SUPERAntiSpware (SAS) as tools? Yes!

Ed, if you feel you need an anti-spyware program running in real-time along with AVG, I would suggest posting at our AVG Forum and asking them if they feel MBAM is compatible.

Best of luck..
Carol

Carol,

Can't thank you enough.

Will check on anti-spyware component.

Ed