"They told me I would need to take it to a local service center to have this done."
I believe them. There were a few units made over the years that can't be reloaded in the field. You may have found one of them.
"I tried to follow the instructions exactly as they appear on the Toshiba Windows XP discs that came with the machine but it will not work."
Your post became too vague when you wrote about "it will not work." Not a word about the details makes me agree with Toshiba.
Hello, I have a Toshiba Portege R100 laptop that I would like to get back to factory specs. Essentially, I want to format the HD and reinstall Windows XP and other Toshiba utilities to get it back to its 'New' state. I have all the original software, I am the original owner. I tried to follow the instructions exactly as they appear on the Toshiba Windows XP discs that came with the machine but it will not work.
The laptop does not have a built in DVD/CD drive but I do have an external Toshiba DVD/CD-RW. I have done this many times before with different desktops and have never had a problem. I called Toshiba and they could not help me either. Very frustrating. They told me I would need to take it to a local service center to have this done.
The laptop has a built in SD card slot if that helps. I have had this machine for about 4 years and I just want to clean it up and get a fresh start from all the software that I have added and removed over time. I have used many cleanup ustilities but the machine just keeps getting slower and slower over time.
I mainly use this machine for surfing the web and minor Word, Excel, and PowerPoint applications.
When I have tried to do this in the past I get a DVD/CD-RW error. I'm guessing because once I try to format the drive it will not recognize the external DVD drive without the drivers.
Can anyone help me get this done. Thanks.