General discussion

Need help ASAP.

A few days ago, I wasn't on any weird sites or anything, but norton anti virus popped up, and said something about detecting a "high risk" on an infected file that had something called "VIEN.648.LISBON.A".
I hit 'OK' and it said "access denied", and the box repopped up. So every time I hit ok, the box would come back up. Then my toolbar changed to the windows 2000 or safemode kind of look.
So I restarted the computer, and ran multiple scans with norton, and spybot and came up with nothing. So I looked back at the log of the norton antivirus program, and I manually quarantined and deleted the file that was infected with "VIEN.648.LISBON.A".
Today though, it's been acting really slow, and when I turned the computer on I get pop ups saying that norton antivirus and my firewalls aren't turned on.
When I try to turn the firewall on manually in the control panel it says something like "Could not open due to an unidentified problem".
Then after all that, my CPU usage goes up to 100%, and everything goes back to the "safe mode" look.
What should I do to get rid of these problems?

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A Suggestion...

Please download, install, update, then run a full system scan with the free malware removal program below:

SUPERAntispyware Removal Tool

Hope this helps and let us know what you find.


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Please run LiveUpdate and Scan in Safe Mode

Hi SuprSokrSuicide,

This is Mike from the Norton Authorized Support Team.

It appears that your computer is possibly still infected or there is a problem with your installation of Norton.

Can you please let me know which Norton product and version you have installed?

Make sure that the Windows Firewall is disabled, as you never want to have more than one firewall running at the same time or it can cause conflicts. Also, make sure that you do not have any other 3rd party antivirus or internet security application running either.

Please try manually running LiveUpdate to ensure that you have the latest program and definition updates applied to Norton. When LiveUpdate has finished, restart your computer and then see if you can enable the Norton Personal Firewall. Next, reboot into Windows Safe Mode and run a "Full System Scan" with Norton to check for infections.

Please try this process and let me know how it goes. Please also clarify the Norton product and version you are using as well as the version of Windows you are using.

Thank you,

Michael York
Norton Authorized Support Team
Symantec Corporation

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