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Need Computer Help - Viruses and System Recovery

by OliverPockets / November 24, 2009 8:34 PM PST

So, I'm not quite sure how I got this virus. I have firewalls and anti-virus/spyware/malware programs and all that jazz. Well, this virus has stopped any of them from running, and I can't install any new ones either. They all get error (ex: I tried installing SpybotS&D and during the installation it failed because it said the file SpybotSD.exe was read-only, and when I tried to install AVG I got this error "MSVC Redistributables installation failed. Installation of AVG cannot continue.)

So then I tried to run a browser-based scanner, and this virus locked my access to my browsers. First Firefox, then I tried in IE and it did the same thing. I got an error saying "I was denied access or the program was moved" or something like that. At this point I have given up and just want to wipe my hard-drive. My PC, though, runs the Destructive System Recovery without a disc. I can access it by pressing F11 during start-up or from a program in the Start Menu. Either way, when it loads it instantly closes and goes back to the boot-up screens. I'm not sure if this is caused by the virus or by something else but I've never had a problem running it before.

I am now completely lost as far as what to do and any advice at this point would be a godsend. The specs for the PC are:

Microsoft Windows XP
Media Center Edition
Version 2002
Service Pack 2
AMD Phenom 9600 Quad-Core Processor, 2.30 GHz.
2.00 GB RAM
nVidia GeForce 8800 GT
Foxconn A7GM-S Motherboard

The computer was originally an eMachines model T6536, but I've replaced all of the hardware except the Harddrive.

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Error Messalpsge (Related)
by OliverPockets / November 24, 2009 8:36 PM PST

If it helps any, on start-up I get an error message:

"cpcp.cpo has failed to initialize"

Or something like that. I've done some searching. Some sites say it is a virus. Others say it is not.

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It Won't Run The System Recovery Because Hardware Changed
by Grif Thomas Forum moderator / November 25, 2009 1:17 AM PST

If you actually changed ALL the hardware except for the hard drive, .... Remember, the recovery software and drivers are "locked" to the original motherboard and other hardware and as such, UNLESS the new hardware is EXACTLY the same make and model as the original, the recovery won't complete as designed and even if it did, it would install incorrect drivers and such because the hardware is different. If you want to perform a destructive recovery, you'll need to purchase a Windows XP disc plus have a copy of ALL the correct hardware drivers.. And once the operating system is installed, you'll need to reinstall all the other software.

That said, it "may" be possible to weed out the malware on the machine by visiting the website below, following their instructions, and posting the OTL, DDS, and HijackThis logs..

Hope this helps.


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It's Done It Before Though
by OliverPockets / November 25, 2009 2:27 AM PST

I've done the system recovery before though even with the hardware the way it is now. It's been fine.

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