Spyware, Viruses, & Security forum

General discussion

NAV Auto-protect not working!

by a5a22406 / February 23, 2005 1:29 PM PST

This past weekend when starting up my computer a message on a red background came up saying, "NAV auto-protect unable to initialize the virus scanning engine database files."
All the other applications from my Norton 2003 are runnning fine except this one. I've tried everything I can think of to get this operational. Do I need to re-install the anti-virus software?

Thanks all.

Discussion is locked
You are posting a reply to: NAV Auto-protect not working!
The posting of advertisements, profanity, or personal attacks is prohibited. Please refer to our CNET Forums policies for details. All submitted content is subject to our Terms of Use.
Track this discussion and email me when there are updates

If you're asking for technical help, please be sure to include all your system info, including operating system, model number, and any other specifics related to the problem. Also please exercise your best judgment when posting in the forums--revealing personal information such as your e-mail address, telephone number, and address is not recommended.

You are reporting the following post: NAV Auto-protect not working!
This post has been flagged and will be reviewed by our staff. Thank you for helping us maintain CNET's great community.
Sorry, there was a problem flagging this post. Please try again now or at a later time.
If you believe this post is offensive or violates the CNET Forums' Usage policies, you can report it below (this will not automatically remove the post). Once reported, our moderators will be notified and the post will be reviewed.
Collapse -
What is your Operating System?
by Donna Buenaventura / February 23, 2005 4:25 PM PST
Collapse -
similar issue
by marley1 / March 4, 2005 7:18 AM PST


I'm having a similar issue with NAV Auto-Protect. when I boot up my laptop, Win98 tries to load but i get a large red message box titles NAV Auto-Protect that reads, "Unable to determine the location of the configuration files." When I hit enter I go to a black screen with a blinking cursor and that's it. I also tried to boot up in safe mode.... I make it to the blank safe mode desktop but immediately get an ileegal Operation box that indicates Explorer has caused an invalid page fault in explorer.exe.

Any thoughts on how to resolve this so i can reboot my machine? Thanks much.


Collapse -
"Norton 2003" Reports are appearing ...
by R. Proffitt Forum moderator / March 4, 2005 7:25 AM PST

It appears that Symantec may be pulling the plug on this 2 year old version.

Could that be it?

"One specific issue that seems to have been driving this recent wave of complaints is Symantec's policy of sunsetting support for the 2003 version of Norton products when the 2005 version is released. "I purchased NAV 2003 just over a year ago," wrote one reader. "Last month I paid for another year's subscription to the Live Update service, but NAV is refusing to download any new virus definitions. It keeps telling me I have to renew my subscription, even though I have done so. I wrote Symantec asking for help, and all they told me is that support for NAV 2003 has been discontinued ... It's disgusting. I have an up-to-date subscription and a version of the software that I've had only a year. How can they refuse to help me?""

-> http://www.gripe2ed.com/scoop/story/2004/12/6/8182/06280 and other sites.


Popular Forums
Computer Newbies 10,686 discussions
Computer Help 54,365 discussions
Laptops 21,181 discussions
Networking & Wireless 16,313 discussions
Phones 17,137 discussions
Security 31,287 discussions
TVs & Home Theaters 22,101 discussions
Windows 7 8,164 discussions
Windows 10 2,657 discussions


Help, my PC with Windows 10 won't shut down properly

Since upgrading to Windows 10 my computer won't shut down properly. I use the menu button shutdown and the screen goes blank, but the system does not fully shut down. The only way to get it to shut down is to hold the physical power button down till it shuts down. Any suggestions?