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Nalperion Licensing Service V6 gives me an error code 1722

by gloria / April 6, 2011 5:21 AM PDT

It will not open and I've tried almost everything except reinstall of Windows 7. I am trying to reinstall some software that requires Nalperion Licensing Service to install. After a recent Windows update that software indicated that I needed the license code.I have the code but when I insert it I get an error which the software company indicated is because of the Nalperion Licensing service that will not start which they require for install or to accept on line reregisteration. I let the software company take control of the computer and they still can't fix it. So help! I know that it is part of the Windows installation service but I just can't get it fixed.

I'm running Windows 7 with 12 G RAM as I do photography. Plenty of room on the harddrive. The software is a Photoshop CS5 plugin.


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Good news?
by R. Proffitt Forum moderator / April 6, 2011 5:25 AM PDT writes "We provide a totally free support and upgrade service for our customers."

This means that you or the plugin author has free support. I'd use that.
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Waiting on a voice mail reply
by gloria / April 6, 2011 5:37 AM PDT
In reply to: Good news?

Called them and I am waiting for a response.

It appears that a Windows service that the program is dependent upon is not running but there are no dependencies listed.

I have run a System File Checker without success. There are no viruses or any junk on the computer. Defrag and virus scans up to date. And Photoshop CS5 runs just fine!

Another Windows 7 desktop that I have has no issues. Go figure!

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If another machine is fine
by R. Proffitt Forum moderator / April 6, 2011 5:39 AM PDT

Compare how it differs. You can check the services but with the new antivirus feature of privacy protection that could stop such things from working, the real support path is with the author and that site above. They'll be getting this call too many times and will collect from that, what is the usual cure.

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Anti-virus issues -
by gloria / April 6, 2011 7:52 AM PDT

Thanks but I thought about that. Unplugged my desktop and removed all antivirus - not just turned it off. Still nothing. So reinstalled antivirus and did a registry check. Still issues.

Waiting for the return call from the vendor.............

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Sorry I didn't find what the error message was, BUT
by R. Proffitt Forum moderator / April 6, 2011 9:12 AM PDT
In reply to: Anti-virus issues -

But you say it works on another machine. Is this one of those one machine, one license key things?

If so we may have figured it out.

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License Key issues -
by gloria / April 6, 2011 11:08 AM PDT

Both are identical Dell machines and the other machine has more photos and more software installed in addition to Photoshop CS5 and the Nik Software that is hanging up. The other machine has Win7 Professional and the one with the issue has Win7 Home.

It is hubby's machine with the problems and he is not very computer literate but he would not know about Services, msconfig or regedit let alone mess with those.

It was a Windows update that caused the issue and no I have no idea what update it was. Both computers are timely updated with the same anti-virus, firewall, defrag, etc.

The only license issues would be that one has Win7 professional and one has Win7 Home.


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Sorry if I was unclear.
by R. Proffitt Forum moderator / April 6, 2011 12:19 PM PDT
In reply to: License Key issues -

The license for the plugin and the rules are set by the plug-in author and Nalperion.

If you bought some plug in and used it's license key then it is very possible that all is working proper as the second refused to let you install it.

-> What I guess I was unclear about was in asking for the error message in "some quotes." We are at post 8 and I'm not sure if I've found the error message.

As to claiming it was a Windows Update that caused all this, if so, which update and why would it be that? Nalperion would surely be inundated if that was the case and you still get to deal with Nalperion to fix it.

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The error code " error 1722: The RPC server is unavailable"
by gloria / April 6, 2011 9:21 PM PDT

The plug in worked wonderfully before I did a Windows 7 update.

All RPC items are turned on as are all RPC dependencies. RPC is Remote Procedure Call. ( I know you know that Bob but others may not.)

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Fixed it!
by gloria / April 6, 2011 10:42 PM PDT

I first allowed the Nalperion service through the firewall by manually adding it and the plugin Viveza2 to the programs with permission to access the internet. Then I disabled stopped :Windows Error Reporting, Windows Event Collector and Windows Event Log. Then set each to Automatic and restarted each service. Rebooted.

Everything now works. Set a restore point!

I think it was something to do with the services Windows Error Reporting, Windows Event Collector and / or Windows Event log as I tried to reactivate the Viveza program after setting the direct access through the firewall and still had no luck.

Bob, thanks for your help!


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The firewall is key here.
by R. Proffitt Forum moderator / April 7, 2011 1:18 AM PDT
In reply to: Fixed it!

If you research how Nalperian works, it must get through.

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