This means that you or the plugin author has free support. I'd use that.
It will not open and I've tried almost everything except reinstall of Windows 7. I am trying to reinstall some software that requires Nalperion Licensing Service to install. After a recent Windows update that software indicated that I needed the license code.I have the code but when I insert it I get an error which the software company indicated is because of the Nalperion Licensing service that will not start which they require for install or to accept on line reregisteration. I let the software company take control of the computer and they still can't fix it. So help! I know that it is part of the Windows installation service but I just can't get it fixed.
I'm running Windows 7 with 12 G RAM as I do photography. Plenty of room on the harddrive. The software is a Photoshop CS5 plugin.
Called them and I am waiting for a response.
It appears that a Windows service that the program is dependent upon is not running but there are no dependencies listed.
I have run a System File Checker without success. There are no viruses or any junk on the computer. Defrag and virus scans up to date. And Photoshop CS5 runs just fine!
Another Windows 7 desktop that I have has no issues. Go figure!
Compare how it differs. You can check the services but with the new antivirus feature of privacy protection that could stop such things from working, the real support path is with the author and that site above. They'll be getting this call too many times and will collect from that, what is the usual cure.
Both are identical Dell machines and the other machine has more photos and more software installed in addition to Photoshop CS5 and the Nik Software that is hanging up. The other machine has Win7 Professional and the one with the issue has Win7 Home.
It is hubby's machine with the problems and he is not very computer literate but he would not know about Services, msconfig or regedit let alone mess with those.
It was a Windows update that caused the issue and no I have no idea what update it was. Both computers are timely updated with the same anti-virus, firewall, defrag, etc.
The only license issues would be that one has Win7 professional and one has Win7 Home.
The license for the plugin and the rules are set by the plug-in author and Nalperion.
If you bought some plug in and used it's license key then it is very possible that all is working proper as the second refused to let you install it.
-> What I guess I was unclear about was in asking for the error message in "some quotes." We are at post 8 and I'm not sure if I've found the error message.
As to claiming it was a Windows Update that caused all this, if so, which update and why would it be that? Nalperion would surely be inundated if that was the case and you still get to deal with Nalperion to fix it.
I first allowed the Nalperion service through the firewall by manually adding it and the plugin Viveza2 to the programs with permission to access the internet. Then I disabled stopped :Windows Error Reporting, Windows Event Collector and Windows Event Log. Then set each to Automatic and restarted each service. Rebooted.
Everything now works. Set a restore point!
I think it was something to do with the services Windows Error Reporting, Windows Event Collector and / or Windows Event log as I tried to reactivate the Viveza program after setting the direct access through the firewall and still had no luck.
Bob, thanks for your help!
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