Windows Legacy OS forum

General discussion

my tools internet options is not showing

by beddowes1 / September 19, 2008 5:44 PM PDT

i went to use internet option and when i clicked on it just cause the screen to blink once then revert to same page .I cannot get internet options to display? i am using windows XP prof
any ideas?everything else is perfect

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(NT) Does it work from Control Panel?
by Kees Bakker / September 19, 2008 6:10 PM PDT
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does it work from control panel
by beddowes1 / September 19, 2008 6:35 PM PDT

no it doent
i went staright to that the icon is there but again when you click on nothing happens its almost as if i have managed to delete it some way i dont have a windows XP disc either! so cant even try reloading
thanks for taking the interest though trev

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There are 2 possibilities:
by Kees Bakker / September 19, 2008 7:19 PM PDT

(1) The file c:\windows\system32\inetcpl.cpl (that's the program) is damaged. You can try to replace it with a copy from another Windows XP PC as long as it has the same version of IE (IE7?) and the same security patches (that means: you both are current with Windows update).

(2) If it's not damaged or compromised (check file size, creation date and modification date) the likely cause is malware on your system. Head to our Security and Viruses forum. Make a post there that tells all about your current security (like Norton or whatever you use). They'll tell some other programs you can use to check and possibly clean your system. But it's possible the malware not only inactivates control panel, but antivirus software also.

The final solution might be (but that's far from sure right now) to do a clean install of Windows XP. You need to buy a disk and a license for that (if you don't have a manufacturer supplied way to do a system recovery). Well, that's the risk of not having one.


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malware or damaged programme
by beddowes1 / September 19, 2008 7:29 PM PDT

thanks i will try later but i suspect a virus

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Re: my tools internet options is not showing
by Tufenuf / September 19, 2008 10:50 PM PDT

beddowes1, If you have Spybot Search and Destroy installed open it click Mode (top left) set it to Advanced, click on Tools>IE Tweaks and uncheck "Lock IE control panel against opening within IE {current user}, close Spybot Search and Destroy.
If you don't have Spybot installed go to the link below, click on "Win XP Fixes", click on "Fix Internet Options Restriction" then download the "xp_fix_internetoptions.vbs" file fix then run it.
To use the VBS Files: Download .vbs file and save it to your hard drive (you may want to right click and use Save Target As). Double
click the vbs file. You will be prompted when the script is done.


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