I'm very sorry to hear that has happened, and I apologize for any inconvenience this may have caused you. In order for me to better help you, could you please provide for me the complete model code for this device?
I hope I can get this issue fixed for you!
-- HD Tech
I can get connected to the internet for like 10 seconds, then I get booted off. I have tried settings, unplugging and replugging, restarting my router. I will auto set the IP, then it will connect, but will ask to auto start dns, then will say it cannot connect, but all the numbers will connect. one out of every 20 tries it connects for a few seconds.