Samsung forum


My Samsung TV monitor just shut off and won't turn back on

by hdub79 / August 23, 2016 3:56 AM PDT

I have a 40" Samsung model UE40D5520RKXXU, and I was watching TV yesterday when the monitor just shut off.

I tried turning it back on, and the light goes on, but nothing happens.

Has anyone else had this issue, or perhaps knows what might be the problem?

Thank you!

Discussion is locked
You are posting a reply to: My Samsung TV monitor just shut off and won't turn back on
The posting of advertisements, profanity, or personal attacks is prohibited. Please refer to our CNET Forums policies for details. All submitted content is subject to our Terms of Use.
Track this discussion and email me when there are updates

If you're asking for technical help, please be sure to include all your system info, including operating system, model number, and any other specifics related to the problem. Also please exercise your best judgment when posting in the forums--revealing personal information such as your e-mail address, telephone number, and address is not recommended.

You are reporting the following post: My Samsung TV monitor just shut off and won't turn back on
This post has been flagged and will be reviewed by our staff. Thank you for helping us maintain CNET's great community.
Sorry, there was a problem flagging this post. Please try again now or at a later time.
If you believe this post is offensive or violates the CNET Forums' Usage policies, you can report it below (this will not automatically remove the post). Once reported, our moderators will be notified and the post will be reviewed.
Collapse -
Clarification Request
Did you try unplugging it?
by R. Proffitt Forum moderator / August 23, 2016 10:05 AM PDT

Unplug all HDMI and such connections, then unplug it from the mains (power.) Wait about 10 minutes and apply power. Try a menu button to see if it comes back.

There are no other user serviceable items so at that point you call Samsung and ask for estimates.

Collapse -
by hdub79 / August 24, 2016 1:34 AM PDT

I have definitely unplucked it from the mains, but haven't tried removing all other connections. Thank you for the suggestion!

Popular Forums
Computer Newbies 10,686 discussions
Computer Help 54,365 discussions
Laptops 21,181 discussions
Networking & Wireless 16,313 discussions
Phones 17,137 discussions
Security 31,287 discussions
TVs & Home Theaters 22,101 discussions
Windows 7 8,164 discussions
Windows 10 2,657 discussions


Help, my PC with Windows 10 won't shut down properly

Since upgrading to Windows 10 my computer won't shut down properly. I use the menu button shutdown and the screen goes blank, but the system does not fully shut down. The only way to get it to shut down is to hold the physical power button down till it shuts down. Any suggestions?