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Question

My Samsung Galaxy S5 Won't work

by Jul 12, 2015 6:27AM PDT

I tried to update the software on my Samsung Galaxy S5 but it got stuck at the "optimising apps" screen. To fix this, I took the battery out and reinserted it. When I turned the phone back on, it only loaded to the Samsung Galaxy S5 logo screen and restarted over and over again. I tried to factory reset it but the recovery mode screen does not load and just stays on the logo screen, this happens when I try to put it into safe mode too. Is there any way to fix this? If not would I be able to get a replacement phone as I only bought it less than 4 months ago.

Discussion is locked

7 Posts
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Answer
The thing is
by Forum moderator Jul 12, 2015 6:34AM PDT

In warranty they may swap or repair. I've run into folk that demand a replacement and it all goes south from there.

It's well inside warranty and you tried the usual. Time to figure out if the phone's warranty is with your carrier, seller or maker.

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I bought it from Tesco
by Amitkapadia123 Jul 12, 2015 6:39AM PDT

I bought it without the sim card from Tesco, so should I just pop into customer services and ask for a replacement?

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You have to ask.
by r. proffitt Forum moderator Jul 12, 2015 6:51AM PDT

But I've seen folk explode over this one. That is, sometimes they swap it, sometimes it's send to service, etc. I don't work there but have seen some very irate consumers out there. I can't guess why they demand that as the warranty usually allows for repair.

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Thanks
by Amitkapadia123 Jul 12, 2015 7:06AM PDT

I guess there's nothing else I can do, thanks for the help! Happy

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Answer
I forget my routine resets. And the Samsung CLONE ISSUE!!!!!
by Forum moderator Jul 12, 2015 7:01AM PDT

Not only do I try the factory resets but I remove the SIM and Memory Card too and try again.

A factory reset your S5 using the hardware keys looks like this.

1 Turn the Galaxy S5 off.
2 Now press and hold the Volume up button, the Home button, and the Power button together until you see the Android on screen.
3 Now use Volume down to highlight the wipe data/factory reset option and press the Power button to select it.
4 Use Volume down again to highlight Yes – delete all user data and press Power to select it.
5 Wait until you see the reboot system now option and then use the Power button to select it.
When the S5 restarts it should be completely wiped and ready to set up again.

-> There are issues with Samsung clones. Firmware updates do crash them. Here's a link about those clones.
Video follows:

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The problem is, I can't get to the recovery screen
by Amitkapadia123 Jul 12, 2015 7:05AM PDT

Every time I turn my phone on, it goes into a continuous reboot loop, even when I try to access recovery mode

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See step 2.
by r. proffitt Forum moderator Jul 12, 2015 7:16AM PDT

You have to get that step right or it does that. Then again, I've seen the clones really wipe out on updates.

--> Now there are other ways to flash a failed Android phone but I don't do that here. I leave that to those over in XDA Forums (see google.) After you read how to do that, I think you'll understand why I don't go there. I let them deal with that.

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