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General discussion

my samsung galaxy s4 burnt while charging

by Harryfs May 15, 2014 3:23AM PDT

I put my phone on charging for one and half hour and it burnt
and when i complaint to samsung and i very patiently told the the whole scenerio to differnt persons and in the end they transferd me to Executive customer relation personnel and when i ask for replacement of phone he said i have to wait 24 to 72 hours as this is company policy.
but since this is my business no. i requested to replace immediately since this is under warranty and it will hurt my business also i told him that i had a small injury from this while picking up the phone and he HANG THE PHONE ON ME .
so I am really dishartend after receiving this type of service .

Discussion is locked

3 Posts

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Why post this?

by r. proffitt Forum moderator May 15, 2014 3:35AM PDT

Sounds like you would skip all this and go get a lawyer?

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Just curious.....

by birdmantd Forum moderator May 16, 2014 3:35AM PDT

....did the charger come with the phone or was it a 3rd party device?

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Time to have a talk with the lawyer.

by lalitsinghgaur May 21, 2014 3:46PM PDT

Well, it seems like you should now take some legal action against them. They must replace the device immediately, I would say make sure you keep the evidence safe and file a compliant against them.

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