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My Samsung ES8000 has display promlem

by mniniro Sep 30, 2015 4:58AM PDT

Discussion is locked

7 Posts
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I'm guessing the fix they noted didn't take.
by r. proffitt Forum moderator Sep 30, 2015 8:06AM PDT

You'll have to get a TV tech to diagnose it further. The parts are considered non user serviceable but if you are tackling this on your own try asking shopjimmy.com which board to change first.

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Weblink does not work
by mniniro Oct 1, 2015 6:43AM PDT

your suggested website shopjimmy.com is not accessible. Thanks

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May be limited to North America.
by r. proffitt Forum moderator Oct 1, 2015 6:57AM PDT

While the es8000 was also in the US, maybe you are in the UK? Without full model numbers I can't guess that. What company there sells boards and offers repair ideas? Here, very few do that and techs I know do not offer ideas. Diagnosis is not happening in forums, just ideas what it could be. Solution? Have it repaired.

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T-con board
by hpp8140 Oct 5, 2015 7:14AM PDT

Looks like a solarized image. I recently fixed my magnavox by replacing the T-con board, surprisingly I found out samsung and other tvs use the same part.

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Re: Display Problem
by Samsung_HD_Tech Samsung staff Oct 1, 2015 2:45PM PDT

I'm sorry to see this! Here's some troubleshooting steps that you can do in regards to this.

-Please make sure that the television is plugged directly into the wall outlet.
-Update the firmware to the latest version
-Factory Reset the television

If none of the above work, the unit would require service. Here’s the thread where you can get details on setting that up: http://forums.cnet.com/7723-13973_102-542437/service-issues-click-here-for-help/

Regards,
HD Tech

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Problems still remain as it is
by mniniro Oct 1, 2015 7:36PM PDT

Even after doing all of the above mentioned steps, still my TV remain as it is. May be its panel or panel related mainboard needs to be replaced. Do you have any idea, where I can get that.

Thanks

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Reply
by Samsung_HD_Tech Samsung staff Oct 3, 2015 12:11PM PDT

Samsung recommends getting an authorized service center to perform the repairs. As performing a self repair voids any warranty you have on the unit.

However if you wish to do a self repair you can always find the service manual and parts on http://www.samsungparts.com. You can also reach out to the parts department via phone at, 1-800-627-4368.

Regards,

HD Tech

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