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Question

My printer and my network

Mar 9, 2018 7:43PM PST

Hi,
I am on my 2nd Canon MB5160, first one was replaced due to becoming unable to print wirelessly plus a couple of other issues.
2nd one installed and worked like a breeze for 2 weeks.
Now I have to plug it in to print.
Have tried factory reset, re logging it into my wifi multiple times.

I cannot reinstall the software properly as the printer is not recognised on my network. 2 laptops and 1 phone can't find it.
Canon are offering me my money back as they say it has to be my network.
The printer displays as connected to wifi.

I have tried searching for the printer by IP address, no luck.
I have fibre internet, running Win10 on 2 laptops and Android phone.
Canon say that it is my network and that they have heard of heaps pf problems with people who have fibre.
Does anyone have any ideas please?
Thanks

Discussion is locked

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Answer
Yup.
Mar 10, 2018 9:10AM PST

I continue to come across this issue and it's technical. Many eyes glaze over when you write what it usually is (at least what I run into.) So if it's too technical get help at your location since Canon and others can't know your ISP gear or settings.

Because folk have been clamoring for more security the routers often have the firewalls enabled in the router. I don't want to write at length about how a router already firewalls the internet but the new firewall blocks printers and file sharing on your LAN.

That has to be disabled for printing and file sharing on the LAN to function.

This might be called a firewall or it could be called client isolation.

Another example at https://www.cnet.com/forums/post/186ddf84-c102-49c4-b885-4cce74bfeb92/

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Thank you
Mar 10, 2018 2:05PM PST

Thank YOU so much!
I have somewhere to look at last!
Do I need to login to my router to change these settings please?

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Yes.
Mar 10, 2018 2:25PM PST

The issue I run into is in the settings of the router. Canon, Microsoft and I can't know exactly where but I will try if you supply a link to your router (to be clear, if your ISP supplies a router+modem, we'll call that the router) and I can see if they document what screen it's on.

There are hundreds of such boxes from ISPs so I give the printer makers a lot of slack over this issue. They can only tell us it's our network, that really can't point out where.

The other area could be security software. Imagine the usual person that is asked "What level of security do you want?" 1. Maximum. 2. Average. 3. None. when they install a security suite. I've seen some that block printers on maximum. That and network shares are blocked.

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OK
Mar 10, 2018 2:37PM PST

Thank you. Do I pm you my link or just put it on here?
I found the Network security and turned it off then tried reinstalling the printer, didn't work even when I turned McAfee off. ( It might not be heading in the right direction in the router though)
Upon installing I do get a message to deactivate the block in Windows firewall which I can just tick the box to do so.
I went into Windows firewall and it just says everything is being run by McAfee hence I tried turning it off too.
Thank you again!

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WIthout a link to the ISP router manual
Mar 10, 2018 2:42PM PST

I can't take a look. Posting it here is not going to leak data or cause any issue.

As to McAfee, for now, let's start with the router manual.

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Just checked my email. That is the router IP on your LAN
Mar 10, 2018 2:44PM PST

And is not usable by me. What we need is the ISP's router manual.

You will use that router link later. But for now, it's time to hit the books (router manual.)

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OK
Mar 10, 2018 2:52PM PST

Thank you, I will see if I can find it by googling. Thanks

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Found it!
Mar 10, 2018 2:54PM PST
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Answer
Here's the manual I'll use unless you tell me otherwise.
Mar 10, 2018 3:08PM PST
http://setuprouter.com/router/huawei/hg659b-spark/manual-2209.pdf

See "8.4 Configuring the Firewall"

For now, select off until the printer works. You often have to turn this off, save settings and reboot the router then check that it's still off. At this point you install the printer driver again and when it asks if you are setting up for USB or WiFi, you go for WiFi.

REMEMBER I TAKE IT YOU ALREADY SETUP THE PRINTER TO WIFI. That's in the printer manual.
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Thank you
Mar 10, 2018 3:41PM PST

I did turn it off at the right place before but I didn't reboot the router. I will do that now.
Yes the printer is connected to WIFI

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Arrgghhh
Mar 10, 2018 3:53PM PST

Restarted the modem, checked firewall is still off, started to reinstall the printer software and it still can't find the printer.
Any more ideas please? Thanks so much for your help thus far.

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The printer has to be paired to the WiFi
Mar 10, 2018 4:07PM PST

If there is a change in router (remember for this discussion a modem combo unit will be called a router) you have to repeat that pairing process.

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Eureka!
Mar 10, 2018 4:17PM PST

Thank you so much!
Installing as I write, oh my gosh, I am so glad I came on this forum to try one more time! I will also let Canon know and maybe they can then help others!
I hate to give up without trying really hard to find the answers to things myself.
Thank you R. Profitt. Grin
So do I leave the firewall off in the modem interface now?

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After it all works. TEST !!!
Mar 10, 2018 5:07PM PST

You can move the firewall setting up a notch, reboot and test.

This way you know where it breaks or if it matters.

Good to hear you are making progress.

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Will do
Mar 11, 2018 12:14AM PST

Thank you so much!
I'm happily printing away wirelessly now Happy
Jayne

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Hi Again!
Apr 30, 2018 6:25PM PDT

Good afternoon,

I'm back!

I have had to reinstall the printer software twice since we were last discussing this issue as the printer is still going 'offline' according to my computer. I haven't changed the router settings at all, I've left it on none.
Do you have any other ideas to save me having to reinstall the printer software all the time please?
Thanks, Jayne

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So this router.
Apr 30, 2018 6:39PM PDT

Did we check if the firmware is current?