My phone wont end a call

When I put the phone to my ear and the screen goes black, it never goes back after I bring it down to look at it, then I can't end the call with any buttons etc so I have to take the battery out if I want to end the call!! Any help?

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Clarification Request
By the way

The phone is an LG G4 by the way.

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My G4 is fine.

I wonder what apps you installed. Apps tend to break functionality.

The carrier usually does a full factory reset then sets it up and 99% of the time the phone works again.

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G4 wont end a call

It is a proximity sensor issue. I own a cell phone repair company. I just fixed this exact issue on a G3 a couple weeks ago. Debris accumulated between the glass window and the sensor and phone no longer responds to touch once the call engages.

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