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My PC will not restart when I go to shutdown & restart

by coateslr / April 22, 2004 10:44 PM PDT

I have a pentium 4, 256 MB Ram, Windows XP, Hewlett Packard PC. When I go to restart the computer either through the task manager, the start menu, the shutdown, or ctrl+alt+delete, the PC will not reboot. I have to press the off button to reboot it.

What is the problem, and how can I fix it? Thanks

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Re:My PC will not restart when I go to shutdown & restart
by jconner / April 23, 2004 1:51 AM PDT

Did this just start or have you changed or added anything?

You can disable these features through the setup (power settings), through control panel, device manager (power options), and other ways. Look in those places first.

Past that go into safe mode, see if you can power down from there.

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Re:My PC will not restart when I go to shutdown & restart
by Grif Thomas Forum moderator / April 23, 2004 10:28 AM PDT


It sounds like you need a little clean-up.

First, make sure that you have the most current drivers for your audio and video cards.

Next, try doing some computer maintenance by cleaning out the file system doing a Chkdsk/Error Check, a Disk Defrag, and stopping the unnecessary start up programs from loading by following the procedures at the links below:

How to Run Scandisk/Chkdsk to Fix Hard Disk Problems

Although designed for Windows 98/ME, most of the steps (parts 1-4) in the link below also apply to WinXP:

Next, follow the procedures in the links below to shut down "services" in WinXP:

Hope this helps.


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