Thank you for being a valued part of the CNET community. As of December 1, 2020, the forums are in read-only format. In early 2021, CNET Forums will no longer be available. We are grateful for the participation and advice you have provided to one another over the years.

Thanks,

CNET Support

Question

My PC stops then reboots when I try to play a game

Jun 29, 2019 10:46PM PDT

Hello,

Whenever I play any game (CSGO, Overwatch, anything with any graphical demands) my computer shuts off after around a minute or so into the game, then reboots. My computer rig is brand new and I have recently installed some enhancements, it was working fine before I did the enhancements. I will list what I got initially, enhancements I made, and some checks I have been doing to gleam information on what is wrong.

Here is what the rig came with:

ibuypower Gaming Desktop Trace 054i Intel Core i9 9th Gen 9900k 3.6 Ghz
Motherboard: z390 Phantom Gaming 4-IB (Motherboard manual link below)
16gb DDR4 1 (2666 MHZ)
TB HDD 240 GB SSD
NVIDIA GeForce RTX 2080Ti
Windows 10 Home 64 bit
650w PCU - Channel Well Technology, Model Number GPS650S

What I upgraded:
1. 650w PCU into 1000w PCU, Seasonic Prime Titanium ACCTRU100AW
2. The ram into CORSAIR - Vengeance RGB PRO 32GB (2PK 16GB) 3.2GHz PC4-25600 DDR4
3. Added 3 fans to the top of my case, HD120 RGB, they have their colors going but they are not spinning because they are not plugged into the motherboard (I don't know where the inputs are for these damn fans).

What I've checked:
1. I initially suspect that this is a graphics issue, as when I look at my task manager charts that display system usage the crash seems to come after high periods of 3D percentage usage on the GPU panel. The GPU seems to spike up to 100% quite easily and I don't know why.
2. My graphics driver is updated to the latest version. I tried to go to earlier versions but that did not solve the issue.
3. I tried going back to 8GB of RAM and that was not the issue, I checked to see if my comp was registering my 32GB ram and it said it was.
4. I checked the cords around my new power supply (came with its own cables, had to record everything) and made sure all the power cords coming into and coming out of the PSU were fit snug into their proper positions.

References:
Motherboard Manual:
http://asrock.pc.cdn.bitgravity.com/Manual/Z390%20Phantom%20Gaming%204.pdf

Discussion is locked

- Collapse -
Answer
Follow Up Information
Jun 29, 2019 10:57PM PDT

I am copy and pasting some more info here from specy on things like advanced motherboard specs and the temperature of my computer:

Manufacturer ASRock
Model Z390 Phantom Gaming 4-IB (CPUSocket)
Chipset Vendor Intel
Chipset Model ID3E30
Chipset Revision 0A
Southbridge Vendor Intel
Southbridge Model IDA305
Southbridge Revision 10
System Temperature 40 °C

Name ASUS MG28U on NVIDIA GeForce RTX 2080 Ti
Current Resolution 2560x1440 pixels
Work Resolution 2560x1400 pixels
State Enabled, Primary
Monitor Width 3840
Monitor Height 2160
Monitor BPP 32 bits per pixel
Monitor Frequency 60 Hz
Device \\.\DISPLAY1\Monitor0

Manufacturer NVIDIA
Model GeForce RTX 2080 Ti
Device ID 10DE-1E04
Revision A2
Subvendor ASUStek Computer Inc (1043)
Current Performance Level Level 0
Bus Interface PCI Express x16
Temperature 36 °C
Driver version 26.21.14.3086
BIOS Version 90.02.17.00.b2
Physical Memory 3071 MB
Virtual Memory 3072 MB

Cores 8
Threads 16
Name Intel Core i9
Code Name Kaby Lake
Package Socket 1151 LGA
Technology 14nm
Specification Intel Core i9-9900K CPU @ 3.60GHz
Family 6
Extended Family 6
Model E
Extended Model 9E
Stepping C
Instructions MMX, SSE, SSE2, SSE3, SSSE3, SSE4.1, SSE4.2, Intel 64, NX, VMX, AES, AVX, AVX2, FMA3
Virtualization Supported, Enabled
Hyperthreading Supported, Enabled
Fan Speed 3349 RPM
Stock Core Speed 3600 MHz
Stock Bus Speed 100 MHz
Average Temperature 32 °C

Memory
Size 32686 MBytes
Physical Memory
Memory Usage 15 %
Total Physical 32 GB
Available Physical 27 GB
Total Virtual 37 GB
Available Virtual 29 GB
SPD
Number Of SPD Modules 0

- Collapse -
Answer
I tried finding that PSU.
Jun 30, 2019 12:50AM PDT

1. There are 1000W quad rail PSUs and those are just awful. I think I decoded which PSU you have. The part number was bad so I looked at the series which is a good PSU.
https://seasonic.com/prime-titanium

2. As to the 100% GPU use, many games do that today. I see nothing wrong with that.

3. Fans that don't spin? That's something to fix before you bring it into a shop or even on forums. While I don't think it's heat yet, why leave this undone? Why bother with RGB lights when the machine doesn't work right?

Post was last edited on June 30, 2019 12:52 AM PDT

- Collapse -
Follow up
Jun 30, 2019 5:13AM PDT

thank you for your response.

Could you tell me where on my motherboard I'm supposed to connect my 3 HD120 RGB Corsair fans? I've tried the RGB slots but those don't do anything.

- Collapse -
Sorry no.
Jun 30, 2019 9:55AM PDT

I would be repeating what's in the product manual which doesn't work for you.

I agree with Bob_B about going back to what worked.

But without the Speccy report I'm limited on what it could be. Here's my checklist so far. If you can't do these, then get a PC savvy friend to help or a repair shop.

1. The BIOS shall be current. Try defaults at first.
2. Be sure to check the motherboard maker's forums to see if others are complaining. I've encountered boards that I've had to swap out.
3. You didn't note what the first GPU was. Which means I would use DDU to remove the old GPU drivers and install the new version.
4. This machine will also test the owners knowledge about drivers. The short list I use is:
a. BIOS up to date.
b. BIOS to factory defaults with few changes as required. No overclocking.
c. Install the OS.
d. Install the motherboard drivers.
e. Install audio then video drivers.
f. Install other drivers and apps.

- Collapse -
Answer
Crash
Jun 30, 2019 7:50AM PDT

Put everything back to stock.

If it then works with no crashes start building up a piece at a time.

If it crashes with the stock build ask the seller what they want to do.