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Question

My PC is acting strange...

Jul 26, 2017 6:32PM PDT

I built my custom PC in 2 months ago and I noticed that it has some issues...

For starters, right now when I put it into sleep mode and then try to wake the PC, my PC doesn't wake up and instead I have to force it off and turn it back on.

Secondly, my PC isn't performing as well as it should with the parts in it (i7 6700k, GTX 1080, 16 GB DDR4 RAM, etc.). I just recently had to reinstall Windows 10 because my WiFi adapter's drivers screwed up everything.

Other than that, it seems to be working fine. I will update this post if I find any other issues within the next few days.

My PC: https://pcpartpicker.com/user/HyperFirez/saved/#view=hgwQ7P

Discussion is locked

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Answer
Sleep mode can be troublesome.
Jul 27, 2017 7:20AM PDT

Try hibernate next. I've given up on troubleshooting sleep mode in forums but my list to work is BIOS, motherboard and other drivers from the makers. NEVER RELY on Microsoft for the drivers. Do the research on each part maker in your case.

The WiFi driver screwing up the OS? That's rare. I can't only guess why that happened. The only time I saw that was when some client tried a driver update program and it messed up.

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Re
Jul 27, 2017 9:33AM PDT

(I accidentally hit the "cancel post" button, so not here is the 2nd time writing this...)

I did try hibernate last night, and it worked perfectly. Though, I would still like sleep mode to work as well.

I am currently in a 2 week long support conversation through email with an Asus representative. The drivers failed to load on Windows launching and that caused the BSOD/freezing. Plus the drivers are ages old. The install menu looks like something from Windows 95...

As for the stuttering in games, I noticed that in PUBG, when I get into gun fights I drop frames (I know the game is in early access but I still get the drops regardless of graphics settings.) Another game would be Lawbreakers. I legit could not play the 1st beta. Every second I would stutter. I had to play it on my PS4. There have since been 2 updates for Lawbreakers from NVIDIA so hopefully when the 2nd beta comes around (7/28/17) I can actually play it. Finally, Rocket League. I get a constant 250 right now on medium (I turn a lot of stuff off to help me see the ball and pitch). When I do try to play on high (not max), the fps goes to 230-170. It also is a constant change which causes it to simulate lag.

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Due to how everything must be perfect for sleep to work.
Jul 27, 2017 9:45AM PDT

From BIOS, drivers, PSU, hardware, I continue to change to hibernate when the client wants the save my machine state feature.

For sleep you are likely to keep working with the makers or hope for an error message or clue to show up.

On my own rigs sleep is fine but I'm a bit seasoned on the clean install, BIOS, drivers and all that. You may find that a full boot from the SSD is just 30 seconds so maybe it's easier to forget all this?

If you want, share a WEB SPECCY (read how at https://www.piriform.com/docs/speccy/using-speccy/publishing-a-speccy-profile-to-the-web ) and I'll give it a reading from the viewpoint of what I would do.

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Speccy Link
Jul 27, 2017 11:14AM PDT
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Answer
Speccy reading. What I would do.
Jul 27, 2017 11:45AM PDT

1. BIOS. https://us.msi.com/Motherboard/support/Z170A-GAMING-M7.html calls many items but most important is better memory support. SLEEP can hang is the memory support is borderline.

Since you want to get sleep working, this is the first step.

2. Teamviewer. Uninstall.
3. Under memory, Channels #: Single
Not a biggy but time to check the motherboard manual about which memory slots to use to get out of single channel mode.

4. CPU Support list at http://www.cpu-upgrade.com/mb-MSI/Z170A_GAMING_M7.html notes BIOS 7976v1H Yours is not up to that version.


-> I'd also try exiting chrome before sleeping the PC. But the BIOS looks incorrect for the CPU installed.

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Just to clarify
Jul 27, 2017 12:38PM PDT

1) I have to flash the newest version of the BIOS to my Motherboard.
2) I have to either fix the single channel mode in the BIOS or move the ram sticks to different slots.

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1. I would.
Jul 27, 2017 12:43PM PDT

I vetted my answers with links so you can decide if I'm right. When I install a new BIOS I don't install an older version without good reason. The CPU support noted the .H version and there is a newer one.

2. Is that a BIOS setting? Almost all the boards to date have me install sticks per the manual. Is yours different?

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My friend told me different.
Jul 27, 2017 12:49PM PDT

My friend I am in a call with right now told me that he has a setting in his BIOS to change that, but at the same time, I am not sure. I might as well change the stick order (and dust out my PC while I am at it).

Also, I am very nervous about installing this new version. Mainly because I have no experience in installing BIOS versions.

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BIOS BIOS BIOS
Jul 27, 2017 1:30PM PDT
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This is a case
Jul 27, 2017 1:37PM PDT

Where you have the documents all laid out for you. Maybe this is something you have done for you. I've yet to lose any PC on a BIOS upgrade. There are folk that do, but it's pretty rare.

The maker should document how to install the new version.

Bottomline? The CPU list notes a much newer BIOS version. The maker won't help until you get there.

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I've done it.
Jul 27, 2017 1:54PM PDT

1) I upgraded my BIOS.
2) I opened my PC and moved the RAM stick in Slot 1 to Slot 4.
3) I moved my GFX Card from Slot 2 to Slot 1.

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Oh no.
Jul 27, 2017 2:08PM PDT

I tried launching GeForce Experience and it said "Something went wrong. Try restarting Nvidia Geforce Experience."

I uninstalled the program and reinstalled it and the same message is popping up. Please help.

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Also.
Jul 27, 2017 2:19PM PDT

I just noticed that after doing this, Sleep isn't a thing anymore. It's disappeared from the power options and the start menu.

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While the GPU issue is odd.
Jul 27, 2017 2:30PM PDT

I'd follow up with changes like motherboard drivers and installing the Nvidia drivers to see if that's needed.

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NVIDIA Network Service not running.
Jul 27, 2017 2:39PM PDT

The Network Service was not running when launching the program for some reason. So I turned it on in services.msc. I am download the newest drivers right now.

Still though. I have no idea what happened to the Sleep function.

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I wonder
Jul 27, 2017 2:51PM PDT

Why you had to do that. It normally doesn't disable on its own. Is there something going on that I won't guess? (are you tinkering too?)

That out of the way, the usual is the combination of drivers is all have to be in sync for Sleep to function. You are now catching up on BIOS, drivers and such. At some point it should start working.

Be sure to look in the control panel (what does the power button do area) and be sure sleep is enabled there.

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NVIDIA Apparently Control the Sleep feature
Jul 27, 2017 2:51PM PDT

After installing the newest drivers, Sleep came back.

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I consider it more like a puzzle.
Jul 27, 2017 3:07PM PDT

The parts work with each other. You can rarely mix puzzle pieces.