Question

My password will not reset, says to contact CNET

Brutal, cannot find who needs to be contacted for issue with password reset? I try to reset, I get an error and says to contact CNET.

Any ideas?

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Answer
Hi BattleScarze!

Sorry to hear you are having troubles resetting your password.

When you rest your password, where are you doing it from? Is it from your CNET profile page here? http://www.cnet.com/profiles/battlescarze/account-information/

Or are you using the "Forgot password" method when attempting to log in?

Please let me know so I can investigate the problem you are experiencing.

Thanks in advance for your help.

-Lee

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Password reset worked now...

Hi Lee,

I tried the password reset page...after putting in a new password it would fail and say to contact customer support.

Very strange because I tried both on my phone and laptop with safari browsers.

I also tried the CNET app on my phone...same problem.

You must have done something because I successfully reset!

Thanks a lot,
Jamie

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Jamie, you mean I have magical powers?!

I never knew that! Wink

Honestly, I didn't touch a thing. It must have been a temporary hiccup in our system. I'm just glad to see that you were able to change your password!

Now back to my magic tricks! Grin

Have a great weekend, Jamie!

-Lee

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