The warranty companies always seem to say the same thing "It may be something you have to pay for." So what does the warranty cover? Why would this be something you might pay for? Here's a suggestion that might be stupid, but what the heck: Next time the LG freezes, leave it on and call the warranty service. Don't turn your TV off, even if it's days until the person shows up. It won't damage your TV. I've had my LCD stay on for days with no adverse affect. This might be the only way to prove your point. If the TV isn't frozen when the tech shows up, then he might say "There's nothing wrong, so you have to pay for the service call."
I have an LG Plasma which we brought in March 2007 and once every 3 months or so (sometimes more often sometimes less) it freezes up.
We will be watching the TV and the picture will just freeze. The sound continues but the screen just gets stuck on the same image. When we try to change the channel or switch the TV off it is non-responsive and we have to turn it off at the wall. But when we turn it back on the problem still remains until we crack the ***** and go to bed coz we can't watch the TV. Usually the next morning it is ok until it does it again in a few days weeks or months.
Last year I rang the extended warranty number (we purchased an extra 5 years) and I was told that it could be something that we might have to pay for but we will not know until after the service guy comes. (Sorry- am a bit vague of what else they said) but basically I decided not to get a service person look at it and just research ask around (which I haven't until now)
Biggest problem is because it doesn't happen every day it miht be hard for a repair person to diagnose a problem.
Am hoping someone on here might have heard of someone with a similar problem and a positive outcome, or someone who might have an idea on what the problem might be and whether it is likely it will be covered under warranty??
Thanks in advance
Michelle
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