And this is going to get a little technical. To get around it and we're still not sure why this worked we booted Safe Mode with Networking and then it worked (as good as Safe Mode works) and then we clicked on the start button then restart and it cleared it up. Still a mystery why that worked.
Here's a search on how to start W10 in safe mode:
Usually, when I turn on my laptop, there's this page where you click any button to go to the page where you need to sign in before it turn on. However, i could not go to the page eventhough I clicked every button on my laptop. Really appreciate anyone that could help me solve this problem. The model is lenovo ideapad 310-14IKB