My Kobo WiFi Froze is there anything I can do?

My husband bought me a Kobo a year and a half ago from Chapters. I went to use it the other day and it froze on me. I tried the reset button on the back but it didn't help. Now I can push the on button and the blue light comes on but nothing happens. It is frozen on the Kobo screen. Is there anything i can do?

Discussion is locked
Reply to: My Kobo WiFi Froze is there anything I can do?
PLEASE NOTE: Do not post advertisements, offensive materials, profanity, or personal attacks. Please remember to be considerate of other members. If you are new to the CNET Forums, please read our CNET Forums FAQ. All submitted content is subject to our Terms of Use.
Reporting: My Kobo WiFi Froze is there anything I can do?
This post has been flagged and will be reviewed by our staff. Thank you for helping us maintain CNET's great community.
Sorry, there was a problem flagging this post. Please try again now or at a later time.
If you believe this post is offensive or violates the CNET Forums' Usage policies, you can report it below (this will not automatically remove the post). Once reported, our moderators will be notified and the post will be reviewed.
- Collapse -
A factory reset may be required so

contact Kobo by email and they can provide the instructions. It worked for us.

- Collapse -
What is a factory reset?

We called Kobo and they said there is nothing they can do. What is a factory reset can you tell me how to do it?

CNET Forums