Question

My Kobo WiFi Froze is there anything I can do?

My husband bought me a Kobo a year and a half ago from Chapters. I went to use it the other day and it froze on me. I tried the reset button on the back but it didn't help. Now I can push the on button and the blue light comes on but nothing happens. It is frozen on the Kobo screen. Is there anything i can do?

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Answer
A factory reset may be required so

contact Kobo by email and they can provide the instructions. It worked for us.

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What is a factory reset?

We called Kobo and they said there is nothing they can do. What is a factory reset can you tell me how to do it?

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