I'll give it my best effort.
Try holding down the FF>> button for 12 seconds, or until the player restarts. You may have to do this twice.
The first time, do it with the disc tray empty. Let it power up, then power back down, and then restart it. Insert the disc and see if that will work.
If that doesn't work, try the FF>> method with the disc in the tray to see if it reboots and allows you to update the firmware.
If your cleaner disc contains brushes, it may have knocked the laser out of calibration, in which case, it's likely that the unit may need to be sent in.
Keep me posted.
I have had this system for a little over a year and now it will not play any disc I put in it, except for Avatar and Big trouble in Little China.....I have over 100 Blue Ray discs and over 800 DVD's and none of them work at all!
I have read everything here about updating the firmware and and my version is..... S/W: 081227.01_Xaa
I have made a disc with the new update from the Samsung website per their instructions to the "T", and the I cannot get it to load because the dang Blu-Ray player wont even read the DISC!!!!
It keeps telling me "NO DISC"....."NO DISC"......"NO DISC"!!!!!!!!!!!!!!!
I have cleaned the laser hundreds of times using a Maxwell disc cleaner and it always played the cleaner disc without fail, now it wont even let me clean it because it wont read the disc.
I paid $800 for this unit new with my 67" Samsung DLP w/ LED backlight and now I cannot even watch the thing.
Samsung support, I know you can see this, help me out please....