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Alert

My HP computer went too wrong

Feb 16, 2015 7:28PM PST

I have bought envy 14(k1008tx) which has an windows 8.
Well it seemed to be fine but I recognized it has an severe problem on my computer.
It became always freezing and not responding status whenever I do something.
At first the screen was blinking and have alot of blue screen. Like critical process end.
It went fine after I submit the laptop to HP Service Center and got fixed.
Now there is no screen blinking but even now there is too much freezing and not responding. Bluescreen like kernel data inpage error and critical process end are occuring.
I have checked with HP Diagnostistic(UEFI) and checked that it has passed the system checking TEST.
I also enabled Legacy boot and reinstalled windows 8 myself.
What may be the problem? HP requires Evidence for proper service...
(Plus, in task manager disk is 100%. I have disabled homegroup and set RAM settings on Computer-Advanced Settings)

Discussion is locked

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The lesson here
Feb 16, 2015 11:52PM PST

Is that HP and most makers only support the factory supplied OS. Until you can get back to that you are in a bad way. That is, it could be something forgetting after the OS install or it could be hardware. Even I will not touch such a laptop but advise getting back to the factory supplied OS.
Bob

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Thank you.
Feb 24, 2015 4:05PM PST

Thank you for your lesson.
I may check the HP recovery for Envy 14.

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RAM
Feb 26, 2015 3:50AM PST
"Bluescreen like kernel data inpage error and critical process end are occuring."

That would indicate to me you need to run "memtest" on the RAM, it's a program you can find and download. If you have a bootable LIVE DVD with linux, that's usually available from it's boot menu too. If you have more than one stick of RAM, pull one and boot the computer, see if it does the same. If it does, then swap memory sticks and do the same. It's rare both fail at the same time.